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  1. support.hp.com › us-en › driversOfficial HP® Drivers and Software Download | HP® Support

    Download the latest drivers, software, firmware, and diagnostics for your HP products from the official HP Support website.

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  3. support.hp.com › us-en › documentHP PCs - CD/DVD drive is not detected (Windows 10)

    Check the BIOS of a desktop PC to see whether it recognizes the CD/DVD drive. Turn on the computer. Press the power button, and then repeatedly press until the Startup Menu opens. On the Startup Menu screen, press to access the BIOS Setup Utility, and then use the arrow keys to navigate to the Storage screen.

  4. support.hp.com › us-en › driversHP dvd640c DVD Writer Software and Driver Downloads | HP® Support

    Download the latest drivers, firmware, and software for your HP dvd640c DVD Writer. This is HP’s official website to download the correct drivers free of cost for Windows and Mac.

  5. support.hp.com › us-en › documentHP PCs - Downloading or updating software and drivers

    Run Windows Update. In Windows 11, select Advanced options > Optional updates, select the updates that you want to install, and then click Download & install . In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install.

  6. support.hp.com › us-en › documentHP PCs - CD/DVD drive cannot read discs in Windows 10

    • Confirm whether the disc is causing the issue. A dirty or scratched disc surface is the most common reason for a CD/DVD issue when inserted into a computer.
    • Test the drive for a hardware failure. If the optical disc drive cannot read the files stored on any CD/DVD discs, you need to troubleshoot the CD/DVD drive, rather than the discs and software.
    • Verify the drive status in Device Manager. If the optical drive cannot read the files stored on any CD/DVD discs, you need to confirm that the drive is listed in Device Manager.
    • Enable AutoPlay. Enable the AutoPlay setting to automatically start discs when loaded. In Windows, search for and open Control Panel. Click Hardware and Sound > AutoPlay.

  7. support.hp.com › us-en › documentHP PCs - Resolving DVD and Blu-ray movie problems in Windows

    The drive may need to have the firmware upgraded. Use the HP Software & Drivers webpage to find and install drive firmware upgrades for your computer model. After trying multiple discs, if the problem still occurs, see HP PCs - CD/DVD drive cannot read discs in Windows 10.

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