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Customer Care Center. Connect with our customer service representatives to help resolve your issue and get back on track. Email: USPS ® Customer Service. Call: 1-800-ASK-USPS ® (1-800-275-8777) Hours of Operation. Monday – Friday 8 AM – 8:30 PM ET. Saturday 8 AM – 6 PM ET.
- Overview
- Phone
- How do I get a person on the phone?
- What can I do if I don’t have a tracking number?
- Filing a Claim
- Missing Packages
- What do I do if someone dies?
The no-nonsense guide on how to get help you need from the post office
How do I get a person on the phone?
What can I do if I don’t have a tracking number?
What do I do if someone dies?
There are few organizations on the planet that seem as determined to avoid being contacted as the United States Postal Service, so we totally understand if you’re at your wit’s end. We’re going to do everything in our power to give you the help and info you need, so hopefully your frustration ends here. In this article, we’ll give you all of the contact methods at your disposal and explain where your time is likely best spent. We’ll also cover the common problems folks run into with the USPS, so read on.
Call 1 (800) 275-8777 to contact the USPS’s customer service line. This is your best bet for reaching an actual person.
1 (800) 275-8777 – Customer Service
This is USPS’s main customer service number, and it’s the option that will be most likely to lead to a real person on the other end of the line. Follow the robo menus and enter your tracking or confirmation number to get the info you need.
All of the USPS phone numbers are available Monday through Friday from 8 am to 8:30 pm ET, and 8 am to 6 pm ET on Saturdays.
If you want an easy way to remember this number, it’s 1 (800) ASK-USPS.
1 (800) 222-1811 – Delivery Tracking
If you want to know where a package is located, call this number. Follow the robo menus and enter your tracking information. You’ll get a set of options regarding tracking info to help you locate your package.
if you have a tracking/confirmation number.
USPS seems to have a loose definition of what qualifies as an email. Their “email us” page contains an online fillable form, but it’s not via your email. Enter your tracking or confirmation number to pull up the form and send your request.
If you don’t have a tracking or confirmation number, scroll down on the “email us” page. There are a bunch of FAQs that might help. Unfortunately, you can’t use the web form without a number.
Try emailing socialmedia@usps.gov or postalone@email.usps.gov.
USPS does not publicly list either email address for customers, but frankly, they don’t make it easy to talk to a person so we’ll forgive you for giving this one a shot. Try firing off an email to one of these addresses to get a person to respond. If you’re lucky, they’ll forward it to someone who can actually help you.
You’re probably going to have better luck with the social media email. The
If you have a tracking number, call 1 (800) 275-8777.
It is impossible to get through the robo menus to get a hold of an actual person without a tracking number. If you do have a number, call and follow the menu prompts. To get a real person, say “tracking” or “package,” enter your tracking number, and then say “customer service.”
It’s unclear what the distinction between the “tracking” and “package” menu options are, but both options will lead to a customer service rep. The other options (“stamps,” “mail,” and “tools”) do not appear to lead to a real person.
It’ll take about 7 minutes to get through the robotic menus you need to listen to, so kick up your feet and try to not get frustrated.
Pro tip: mute your speaker until you have to speak. The robo menu is
sensitive to background noise and interrupting it will require you to listen through the options again.
Frankly, you’re best off going to a local USPS office to ask for help.
For reasons beyond explanation, USPS makes it extremely difficult to get help if you don’t know your tracking or confirmation number. If you lost that info or you never got it, you may be best off just going to a physical post office and asking a staff member for help. We know that’s frustrating, but USPS doesn’t seem to offer any options.
You will need your mailing receipt, a tracking or label number, and proof of value (i.e. sales receipt for the cost of the package, credit card statement). You will also need proof that the package was damaged, so take photos of your package! Sign into your online account and upload the relevant documents to file your claim.
to see how long you need to wait before you’re allowed to file a claim.
Unfortunately, you cannot file a claim for a missing package if it is uninsured.
USPS doesn’t have a complaint number or any other way to file a grievance outside of filing a claim or calling customer service at 1 (800) 275-8777 and complaining to the customer service rep.
online to ask them to look for your mail.
This is a little frustrating, but the missing mail help form needs to be completed on the same “email us” page mentioned earlier. Enter your tracking or confirmation number and follow the menu prompts to submit a help request form.
It’s unclear what happens after you submit the form, but USPS claims they’ll start an investigation.
Unfortunately, USPS can’t do anything about porch pirates or thieves. They’ll just redirect you to talk to your local police.
Give the executor of the will the mail and let them handle it.
If you are the executor, go to the post office and complete a forwarding change of address to get any remaining mail for the deceased. If you aren’t the executor, just give them any mail you receive for the deceased—they’ll take care of it.
USPS won’t take any info from you regarding another person’s mail (alive or deceased) if you are not legally in charge of their estate, which is why the executor is in charge here.
If you share an address with the deceased, you’re allowed to open and manage their mail.
Who can I complain to in reference to a mail carrier stopping in front of my mailbox and not picking up my mail even though the flag was up?
Your best bet is to call your local post office branch. Without a tracking number, you can't actually get a person on the phone to even talk to.
Mar 16, 2024 · Call the USPS office at 703-248-2100 for general inquiries. Although you can’t contact the postmaster general directly, you can ask questions about delivery services, package tracking, and more. Be prepared to give your address and phone number in case they need to call you back. [1]
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To obtain tracking information, customers can go to Contact USPS for the phone number and hours of operation. For telecommunications device for the Deaf/Teletypewriter (TDD/TTY), call 1-800-877-8339. Listen to automated information 24 hours/seven days per week.
Get notifications in a morning Daily Digest email, or at any time from the dashboard using your smartphone, computer, or USPS Mobile app. Informed Delivery is a free service from USPS that shows you preview images of incoming mail, plus status updates about your incoming and outbound packages.
USPS Online Services. Always Open. USPS offers many online services to help you get your shipping and mailing needs covered from the comfort of your home or business. Click-N-Ship®. Buy Stamps. Hold Mail. Change My Address. Calculate a Price. Schedule a Pickup.
Who do I contact for additional help? You may call this phone number to obtain additional information on USPS Text Tracking: 1-800-222-1811. To obtain help from your mobile device, use any of the following: HELP, INFO, or AIDE.
