Yahoo Web Search

Search results

1. www.edfenergy.com › sites › defaultMaking a Complaint - EDF

   www.edfenergy.com › sites › default

   EDF Energy 1 Limited with registered number 3986835. Registered offices at 40 Grosvenor Place, Victoria, London, SW1X 7EN Incorporated in England and Wales. EDF Energy 1 Limited acts as agent of EDF Energy Customers plc for the purposes of collecting all payments in connection with its supply contracts.

2. www.edfenergy.com › sites › defaultComplaints Handling Procedure

   www.edfenergy.com › sites › default

   • Compensation from EDF Energy (in appropriate circumstances) • A service or a practical action. For example, remove charges which have been incorrectly billed The Ombudsman may also recommend we make changes to our policies and procedures so that the same problem is less likely to occur again. EDF Energy is bound by any decision made by ...

3. People also ask

   What if EDF Energy is not satisfied with the Ombudsman?

   • EDF Energy is bound by any decision made by the Ombudsman, but customers are not. Therefore, if you are not satisfied with their decision, you are free to pursue your complaint elsewhere, but will lose the right to any resolution through the Ombudsman services. Can I use their services?

   Making a Complaint - EDF

   www.edfenergy.com/sites/default/files/mms-gu-chp-0714_0.pdf

   See all results for this question

   What if I'm unhappy with Energy Ombudsman?

   • At Energy Ombudsman we work hard to maintain high standards of service for you. If you’re unhappy with our service, we want to hear from you so that we can understand where things went wrong and what we can do to put things right as quickly as possible. We value your feedback and we want to learn to continuously improve our service.

   Unhappy with our service | Energy Ombudsman

   www.energyombudsman.org/unhappy-with-our-service

   See all results for this question

   What if I have a dispute with EDF Energy?

   • EDF Energy: we can review your dispute. If you have an unresolved dispute about an energy product or service we may be able to help. Information for transferring SoLR customers is available below. Zog Energy ceased trading on 2nd December 2021. As a result, we are not accepting any new disputes about the supplier.

   Energy Ombudsman | EDF Energy

   www.energyombudsman.org/raise-dispute/edf-energy

   See all results for this question

   Why does the Energy Ombudsman refuse to implement remedies?

   • However, the Energy Ombudsman recognises that not all failures to implement remedies are due to unnecessary delays or willful refusal but are due to issues presenting specific individual challenges preventing the company from doing what is required of them. This policy recognises all of these scenarios. When is a decision binding?

   Energy remedy implementation policy | Ombudsman Services

   partners.ombudsman-services.org/resources/guidance-notes/energy-remedy-implementation-policy

   See all results for this question

4. www.edfenergy.com › sites › defaultMaking a complaint for Residential customers - EDF

   www.edfenergy.com › sites › default

   available. This can take up to 12 weeks. If the Ombudsman finds we haven’t acted correctly, they’ll tell us what we need to do to put things right. We might have to give you an explanation, an apology, or act to correct the problem. They might also recommend we give compensation. The decision they make is binding on us – but not on you.

5. www.energyombudsman.org › raise-dispute › edf-energyEnergy Ombudsman | EDF Energy

   www.energyombudsman.org › raise-dispute › edf-energy

   • Cached

   call. 0330 440 1624. place. Energy Ombudsman. P.O Box 966. Warrington WA4 9DF. email. enquiry@energyombudsman.org. If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

6. www.edfenergy.com › help-support › making-complaintMaking a complaint | Help and advice for home customers | EDF

   www.edfenergy.com › help-support › making-complaint

   • Cached

   The team are available Monday to Friday 8 am - 6 pm. Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure. Home. Making a complaint. Our customer service team can help put things right.

7. partners.ombudsman-services.org › resourcesEnergy remedy implementation policy | Ombudsman Services

   partners.ombudsman-services.org › resources

   • Cached

   The Energy Ombudsman requires all energy companies to implement remedies in full within 28 days. Failure to do so is detrimental to the complainant and undermines the value of an ombudsman service. However, the Energy Ombudsman recognises that not all failures to implement remedies are due to unnecessary delays or willful refusal but are due to ...

8. www.energyombudsman.org › unhappy-with-our-serviceUnhappy with our service | Energy Ombudsman

   www.energyombudsman.org › unhappy-with-our-service

   • Cached

   Email: customer-relations@trustalliancegroup.org. Post: Energy Ombudsman. 3300 Daresbury Park. Warrington. WA4 4HS. info. Please be polite to our colleagues. We understand that complaints can be unsettling and customers who contact us may be angry or upset.