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Explore our Frequently Asked Questions page for inquiries about patient portals, bill pay, patient records access and more. Visit your portal, make payments online, contact your provider via the free athenaPatient app, and get answers to frequently asked questions by patients.
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A patient portal is a website that provides direct access to the medical information recorded in your patient chart. Many patient portals support additional features, including the ability to pay bills or message physicians or care teams directly.
A patient portal is a website that provides direct access to the medical information recorded in your patient chart. Many patient portals support additional features, including the ability to pay bills or message physicians or care teams directly.
- Vital Patient Communication Tool, Especially During Pandemic
- Patient-Centered Workflows and Tone
- Diversity and Accessibility Are Factors in Portal Design
- Consumer-Grade Mobile-First Design
Even before the pandemic hit, the patient portal was a critical communication tool for practices trying to keep in touch with patients. At athenahealth, our data show that most portal activity is triggered by a push message of some kind — an appointment reminder, new lab results, or a billing statement. Knowing that most patients are responding to ...
Using the portal to connect with patients means remembering the audience is patients, not healthcare professionals. That means removing the medical jargon and formality. Our research indicates that patients respond more to a friendly and welcoming tone, so athenahealth has designed our portal messaging accordingly, while still being professional an...
Patient-centered design means more than just a clean user interface. It also means thinking about the full range of patients who can and should be using the portal. One of the most obvious examples is language. Knowing that English may be a second language for some users, the athenahealth portal is designed to use simple, clear language, available ...
The majority of portal users are accessing it on a mobile device. This necessitates a design optimized for mobile — with more white space, more illustrations, and a single task per screen. At athenahealth, the experience design team is working to reduce subsections within menus and really streamline navigation so mobile users don’t even have to thi...
People also ask
What are athenahealth patient portals?
What is a patient portal?
How do I access my Patient Portal?
What if I have technical problems with my athenahealth patient portal?
The Patient Portal is an easy and convenient way to manage your health information and communicate privately with your care team. The Patient Portal is available 24 hours a day, 7 days a week, so you are able to access your information, ask questions, and make requests on your schedule!
Mar 16, 2022 · The patient app will include secure messaging, appointment scheduling and management and financial bill pay services.
Since then, the product has evolved into a suite of "patient engagement services," including a patient portal, patient self-scheduling solution, and live operator service to better help patients to schedule appointments, reschedule appointments, and make payments.
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