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Address: Axis Bank Ltd. Bhopal Circle Office, "The Infinity", 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh). Landline No: 080-61865200 E-mail Id: Circlenodalofficer.Bhopal@axisbank.com. Odisha.
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Check the list of Regional Nodal Officers. Know More. OFFICES. Get the addresses and areas of Banking Ombudsman Offices. Know More.
Click here to send an email to our Nodal Officer. Send Letter. Download the Grievance Form and send it to the address mentioned on it For branch related complaints. Click here to get Circle Nodal Officer details
- First Level Escalation
- Second Level Escalation
- Third Level Escalation
- Escalation to Ombudsman
If the customer is raising the complaint for the first time, he/she can call the bank at 1860-419-5555/1860-500-5555 or send an email to www.axisbank.com/support/. To lodge a complaint, click on the link below https://application.axisbank.co.in/webforms/axis-support/index.aspx
If the customer is not satisfied with the response provided at Level 1 or there is no response provided within 10 working days, he/she can raise the issue to Circle Nodal Officer/Nodal Officer at HO as under: Mr. Ashok Sunar, Axis Bank Ltd, NPC1, 5th Floor, “Gigaplex”, Plot No I.T.5, MIDC, Airoli Knowledge, Park, Airoli, Navi Mumbai-400708 Email id...
If the customer has not received any response within 10 working days from Level 2 or the provided response is not satisfactory, he/she can further escalate the issue to the Principal Nodal Officer as under: Name: Mr. Parag Deshpande Designation: Senior Vice President – II Address: Axis Bank Limited, Axis House, 7th Floor, Wadia International Center...
If the complaint has not been addressed within 30 days from the date of raising the complaint or the provided response is not satisfactory, the customer can approach to Banking Ombudsman as under: https://cms.rbi.org.in/rbi/vividflow/run/rbi#captchaAuthentication
The Bank has a defined turnaround time of 10 days for a response. Circle Nodal Officer/Nodal Officer at HO (Level-2): If the customer is not satisfied with the response offered,customer may choose to refer the matter to Level 2 (Circle Nodal officer/ NodalOfficer at HO) for both domestic and oversea branch customers 1.
Level 2: Circle Nodal Officer and Nodal Officer Level 3: Principal Nodal Officer (A brief on the roles and responsibilities of the Principal Nodal Officer is updated separately). Level 4: If the customer is still not satisfied with the resolution, customer may approach the Banking Ombudsman’s Office. The process is outlined below:
