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  1. www.bbb.org › process-of-complaints-and-reviewsHow BBB Complaints Are Handled | Better Business Bureau®

    Failure to respond to a BBB complaint may have a negative impact on the BBB rating of any business, because being responsive to customer complaints is a core element of both BBB Accreditation...

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  3. smallbusiness.chron.com › happens-business-theresWhat Happens to a Business When There's a Complaint With the BBB?

    Mar 12, 2019 · When a consumer files a complaint with the Better Business Bureau, businesses need to respond within 30 days in most cases. Businesses may answer customer complaints with resolution...

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  5. smallbiztrends.com › how-to-handle-a-bbb-complaintHow to Handle a BBB Complaint Against Your Company

    Jun 25, 2014 · What happens when a customer complains to the BBB? When a customer complains to the BBB, a business has 10 days to respond. If a BBB accredited business is unable to respond within 10 business days for any reason, reach out to the BBB local branch to explain the reason.

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  6. www.bbb.org › all › customer-reviewsProcess of Complaints and Reviews - Better Business Bureau

    Reportable on Business Profile for 36 months. Processed in 10 days or less on average. Resolution not requested. File a complaint with BBB®. How to file a complaint on BBB.org. What happens...

  7. www.bbb.org › file-a-complaintFile a Complaint | Consumer Complaints | Better Business Bureau®

    You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 days. Have any questions? Talk with...

  8. www.findlaw.com › legalblogs › small-businessWhat Happens After a BBB Complaint? - FindLaw

    Mar 21, 2019 · What Happens If You Don't Respond? Unlike state consumer protection agencies, the BBB is not government-sanctioned and has no ability to compel businesses to pay fines or other penalties. However, failure to respond to a complaint submitted to the BBB can still have consequences. Both the complaint, and your failure to respond to it, will be ...

  9. www.responsescribe.com › blogs › how-to-respond-to-aHow to Respond to a BBB Complaint in 4 Steps

    Jun 17, 2024 · The best way to resolve business complaints to the BBB is by swiftly responding to your reviewers with courtesy and professionalism. Thank your reviewers for sharing their feedback, apologize for their negative experience, and invite customers to contact your business directly for further assistance.

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