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Shirley Rose Prestia (August 18, 1947 – October 8, 2011) was an American actress. She guest starred in a number of notable television series including Family Ties, Cheers, St. Elsewhere, The Golden Girls, The Facts of Life, 227, Mr. Belvedere, Babylon 5, L.A. Law, NYPD Blue, Step by Step, The Practice and among other series. Prestia also had recurring roles on the sitcoms Home Improvement (as Delores) and Dharma & Greg (as Janet). Wikipedia