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Housing all our favourite brands under one roof, Watsons is a familiar go-to store for health & beauty needs. Having bagged a wondrous amount of service excellence accolades, the leading health and beauty retailer has also recently been conferred the title of 2021 Top Employer Brand. In this interview article, Ms. Irene Lau, Managing Director […]
- The Power of Branding
- Click-Happy Shoppers
- Transforming An Indsutry
- The Golden Rule of Leadership
- Data-Driven Dollars
- Growing Business Together
- The Piece de Resistance
Watsons is Asia’s leading health and beauty retailer. Its parent company, AS Watson Group, is the world’s largest health and beauty retail group, boasting more than 15,700 shops in 24 markets worldwide. Having that kind of supportive strength gives Watsons an edge over its competitors – especially when it comes to branding. “We’re very blessed to b...
With an extensive marketing background and previous experience at Watsons Taiwan, Irene was able to catapult Watsons Singapore from the traditional retail space into the digital age with her keen understanding from the customer’s perspective. And her timing was impeccable. “The channel shift with ecommerce was already happening in Singapore, and ha...
Transitioning to digital hasn’t exactly been easy for Watsons Singapore. Due to the traditional nature of retail, many of the brand’s employees lacked the technical skill set it took to understand the digital world. However, there was overlap and that’s what Irene cashed in on to grow the talents of her team. “Retail is a very old-fashioned industr...
Everyone knows the golden rule: ‘Do unto others as you would have done unto you.’ For Irene, that’s the approach she takes to leadership – except, in reverse. “I always try to reflect and remember what made me frustrated,” she explains. “I hated micromanaging bosses. So that’s something I avoid walking into. When I feel I’m going too deep, I pull b...
Innovation is key to Watsons’ bottom line. Irene credits customer spending data and store-space maximisation technologies with driving profits. “We have a team of data-driven people who guide us as to where our sales are coming from, how much we are giving away and how much we are driving, which gives us direction to move forward,” she says. “Our d...
Similar to most top-performing companies, Watsons considers supplier collaborations to be absolutely essential for its ongoing success. These partnerships work to make sure both parties come out on top. How? Well, they each have something the other wants. As for Watsons, the mega-chain offers strength in numbers, a solid reputation and the bonus of...
The retail industry is changing at lightning speed. And it’s harder and harder for businesses to make it in this cutthroat space. Value shops are popping up left and right around the globe, undercutting shops who’ve been around for ages. Just look at stores like Payless ShoeSource, Forever 21 and Gap, they’re disappearing more and more each day as ...
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first launched in Watsons China in 2018 and it is now available in over 3,900 Watsons stores in China. Emily Wong Customer Director Watsons International “ ” Watsons is a heritage brand in the region that connects with customers from all walks of lives who care for their beauty and wellness needs. They
Feb 29, 2024 · And director Larry Teng, who helmed episodes of Elementary, will direct the Watson pilot. So while Watson isn't billed as a direct spinoff, fans of Elementary can probably expect a similar vibe.
AS Watson Group (or AS Watson or ASW) is the world's largest international health and beauty retailer, with over 16,400 stores in 28 markets, primarily in Asia and Europe. [1] A member of CK Hutchison Holdings, ASW operates the world's largest portfolio of retail formats, retail brands and has the largest geographical presence.
- Hong Kong
- 130,000+
- Health & Beauty Retail
- Health, Beauty & Lifestyle Brands
Aug 16, 2021 · Prior to his current role, Hess served as co-leader of North America at Willis Towers Watson and before that, managing director, the Americas, of Towers Watson. He served as the managing director of Towers Watson's Investment business since January 2010 and also worked in a variety of roles for over 20 years at Watson Wyatt, lastly as global ...
Watsons Malaysia | 46,026 followers on LinkedIn. Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,400 stores under 12 ...
