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Having to cut off a customer is one of the most uncomfortable aspects of my job as a bartender. Perhaps most uncomfortable. Trust me when I say this: Unless your bartender happens to love lording ...
- Bartenders Are Trained and Certified Professionals
- What Servers Need to Know Before They Sell Alcohol
- Bartenders’ Delicate Tactics For Cutting Someone Off
- Do People Pay Their Bar Tab When They Get Kicked out?
- Overserving Can Be A Huge Liability Issue
In Illinois, those who serve alcohol are required to complete a BASSET certification program. BASSET stands for “Beverage Alcohol Sellers and Servers Education and Training,” and it sets the guidelines on how alcohol should be served in a drinking establishment. You can’t be hired as a server or a bartender without this certification. I asked multi...
BASSET training is broken down into multiple video tutorials, one of which details how alcohol physically affects a person. I wasn’t expecting that much science, but the course provides details on what happens when alcohol enters the body, and how various levels of blood alcohol content can influencesomeone’s behavior. While I was already aware tha...
Now, it probably seems pretty obvious that a customer has had too much to drink due to physical cues, but broaching that subject with the customer can be difficult. Once you see that they’re slurring their words or having trouble with their motor skills (or even sleeping), that’s a pretty good indicator they shouldn’t have any more. This part isn’t...
Say someone’s tossed out before they settle up their tab. Do they end up paying at all? I asked an industry insider. “99.9% of the time, the guest pays their tab,” my source explained. “Even an inebriated guest can understand that they came into an establishment to consume alcohol in exchange for payment.” So usually, non-payment isn’t an issue whe...
It’s in the interest of the bar to keep patrons from drinking way too much, because the business can be liable for the fallout. If a customer has had too much to drink and then hops into their vehicle and drives away, as a server or a bar manager, you can get into a shitload of trouble. And this goes without saying, but nobody wants a customer to h...
Aug 19, 2023 · Here are some pro tips from a bartender that has cut off an ungodly amount of rowdy customers over the years: 1. Stay Calm. Approach the situation with a calm demeanor. Avoid being confrontational or judgmental. Your primary concern is the patron’s safety and the well-being of others in the establishment. 2.
Once you’ve decided to cut someone off, inform all the other bartenders, servers, and managers you’re working with so they don’t serve them accidentally. Then use one of the approaches below. Different bartenders have different ways of cutting people off, and different venues will call for different approaches.
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Mar 12, 2020 · Slurred Speech. Hjalmar de Boer, food and beverage manager at Conrad New York Midtown in New York City. In my opinion, there are many signs — some very obvious and some slightly less. Tiredness ...
Jul 29, 2018 · Be prepared. If you cut someone off and see their friends are getting them drinks, their friends must be cut off, too. You must inform the other bartenders as well so that they don’t get alcohol from someone else. If you have security, alert them before you cut someone off in case there are repercussions. Unless they walk in drunk, cut them ...
Dec 7, 2016 · The how. Ultimately, cutting someone off is at the bartender’s discretion. In general, though, protocol says that if you spot someone who’s over their limit, you should stop serving that person alcohol, hand over a glass of water, close the tab and call a cab. It’s not always that cut-and-dry when someone’s so wet, though.
