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A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, [15] and also to satisfy both Customer and IT Provider objectives.
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The Information Technology Infrastructure Library (ITIL) is...
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Capability Maturity Model Integration (CMMI) is a process...
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IT Services apply business and technical expertise to enable organizations in the creation, management, and optimization of or access to information and business processes. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of services ...
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According to the ITIL Foundation Course Glossary, IT Infrastructure can also be termed as “All of the hardware, software, networks, facilities, etc., that are required to develop, test, deliver, monitor, control or support IT services. The term IT infrastructure includes all of the Information Technology but not the associated People ...
IT service management (ITSM) is the practice of planning, implementing, managing and optimizing information technology services to meet the needs of users and help organizations achieve their business goals. By systematically speeding tasks such as service requests, IT support, IT asset management and change management, ITSM can help businesses ...
