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Find answers to your questions about McDonald's, including nutrition, employment and app support. Contact us online or find international contact info for other McDonald's locations.
- Frequently Asked Questions
Please take a moment to review the new McDonald’s Terms and...
- Where We Operate
Looking for something special, saucy and free? Download the...
- Mcdonald's Employment FAQ
Please contact the store you are interested in to learn...
- Help Center
App Help Center. Find answers to your most delicious and...
- McDonald's App FAQ
Have questions about the McDonald's app? We've got answers....
- mobile ordering
Remember, never use the McDonald's app while driving! Order...
- Frequently Asked Questions
App Help Center. Find answers to your most delicious and pressing McDonald’s app questions. Looking for something? App Center FAQ Topics. Account FAQs. Common App FAQs. Mobile Ordering FAQs. MyMcDonald’s Rewards FAQs. App Deals FAQs. Restaurants FAQs. App Payment FAQs. McDelivery® FAQs. Nutrition FAQs. Help Center | McDonald's.
Learn how to use the McDonald's app for deals, coupons, Mobile Order & Pay, McDelivery® and more. Find answers to common questions and issues with your account, such as how to update your profile, order online, and access the app on your smartwatch.
- Recent Orders
- Ordering
- Pick-Up
- Payment
- Availability & Pricing
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What do I do if there was food missing from my order?
Please contact the restaurant where you received your order and a crew member there can help.
How do I provide feedback for the restaurant and its crew?
Your thoughts, comments and ideas help make our restaurants better. To provide feedback on a store or its crew, please fill out the Mobile App Feedback form. Select “More” on the bottom navigation bar, then select “Careers, Contact & Legal.” Finally, select “Contact Us” and choose a topic from the drop-down menu.
Why can’t I find my most recent order?
Please make sure you are logged in and connected to the internet through Wi-Fi or cellular data. To view your most recent orders, select “Recents” in the bottom navigation bar.
How do I know which restaurants are participating in Mobile Ordering?
If you turn on location services, Mobile Order & Paywill appear in the McDonald's app as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay. Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and...
How do I complete and pick up my order?
You can complete and pick up your McDonald's order at any participating restaurant listed in the app. When you arrive at the McDonald's restaurant you selected, follow the instructions in the app specific to your chosen pickup method: Curbside, Front Counter, Table Service, or Drive-Thru. These options may vary by restaurant and time of day. When you place your order in the app, your order is completed and the restaurant charges your registered payment card. Remember, never use the McDonald's...
What if I was charged for a product that is not available?
The McDonald's appwill label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will need to remove the unavailable product(s) before your order can be completed.
What happens if my pickup point (Curbside, Front Counter, Table Service or Drive Thru) is full or not available when I arrive?
You’ll be able to switch your pickup option once in the McDonald’s app after you arrive. On the Order Tracker page, simply select “Don’t want to pick up [at the channel you selected]?” and choose a new option.
If I’m unable to pick up my order, how can I get a refund?
Sorry you can’t make it. You can cancel your original order using the "Cancel Order" button in your order details, as long as your order has not started being prepared. If the payment is processed, you’ll need to contact the restaurant where you purchased the product for assistance. You can find their phone number using theRestaurant Locatoron our website.
What happens if I go to a different restaurant than I selected when placing my order? Can I pick up there?
We are unable to change your pickup restaurant after you have placed your order in the app. Make sure to double-check the selected restaurant before you submit your order. If you visit a different restaurant, you have two options: 1. You can cancel your original order using the “Cancel Order” button in your order details. After canceling your order, you can re-order your meal at the new restaurant and pay again. Remember to provide your loyalty code to earn points with the new transaction. 2....
What forms of payment are accepted?
You can register Visa, MasterCard, American Express and Discover cards in the app. Payment cards registered must be issued by a U.S. bank. If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald’s app. If you have registered a card to the Google Pay™ app on your Android, you can select Google Pay™ as a payment method in the McDonald’s app. Payments with PayPal and Venmo are also available with Mo...
Can I add an Arch Card® as a payment method?
You cannot register an Arch Cardfor payment of mobile orders at this time.
How do I add, remove, or edit payment information in the McDonald’s app?
You can add or remove a card from the Checkout screen, or in the Payment Methods section found by selecting More in the menu, then selecting Profile. Follow the prompts on the screen, complete the required fields within the payment form and choose Save to add a new card. To remove a card, select edit then select remove for the payment method you want to remove.
How do I find a specific restaurant?
To find a restaurant, select "More" on the bottom navigation bar, then select "Locations." Use the search bar and filter to locate a restaurant on the map. There is also an option to find stores from the store details or from the list icon.
How do I know which restaurants are participating in Mobile Ordering?
If you turn on location services, Mobile Order & Paywill appear in the McDonald's app as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay. Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and...
Find answers to common questions about ordering, picking up and paying for food with the McDonald's app. Learn how to contact the restaurant, switch pickup options, get refunds and more.
Mar 31, 2023 · What if I have an issue with Mobile Order & Pay or want a refund? March 31, 2023. If you experienced an issue with Mobile Order & Pay (excluding delivery) or are requesting a refund, please return to or contact the restaurant at which you made your purchase. If you placed a McDonald’s app delivery order, first, check the Vendor Name to ...
Download the app and get $4 off your first mobile order, free food with McDelivery, and points to redeem for more faves. Order ahead, pay with your preferred method, and enjoy exclusive deals and coupons in the app.
Find answers to common questions about your account settings, push notifications, email notifications and location services in the McDonald's app. If you need further assistance, contact the customer support team using the Mobile App Feedback form.
