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  1. Oct 13, 2023 · To save time, complete and print out a marriage certificate request form: MARRIAGE CERTIFICATE REQUEST. You can also fill out the form in person at Boston City Hall. A Certified Copy of a marriage record is $12 in person. The record is available about two weeks after it is received back by the Registry after the ceremony.

    • Why We Tackled This Project
    • Unique Concerns For Marriage Certificates
    • Getting Feedback from Our Users
    • Creating A Finished Product

    While we were excited to finish off the Registry’s full suite of services, moving marriage certificates online also had a number of added benefits. As with birth and death, there was an online option through the state to order marriage certificates. But, orders cost $42 and up, and certificates weren’t available until six months after the marriage ...

    Let’s face it, some people have trouble remembering their exact marriage date (we’re not pointing any fingers). In talking with Registry staff, we realized how important it would be to allow users to add a date range. The Registry Department receives calls all the time from people needing help finding the date of their marriage. Limiting a person t...

    We had some initial ideas, but we wanted to make sure to user test our new application as soon as possible. To do this, we created five versions of the application, each with slight variations, and brought them down to the Registry windows to get real-time feedback from users. We also tested with users just outside of City Hall at Patios. After loo...

    After receiving that initial round of feedback, we made updates to the form and performed a second round of testing. We focused on two things: our progressive disclosure process for the date and our alternative names box. Thanks to some more explicit instructions, this round of testing went very well, confirming our suspicions about how best to dis...

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  3. Registry Division - Marriage . One City Hall Square, Room 213 . Boston, MA 02201 *Please Take Note of Restrictions and Special Circumstances . Number of copies requested: _____ Date of Marriage: _____ _____ _____ Month Day Year . Party A - Full Name including:

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