2024
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2024
SAUGERTIES, N.Y. – We’re often being sold on the benefits of being better listeners. Yet in this polarized, service-averse nation, the Art of Listening — to each other, or to business customers — may be at a low ebb. For Volkswagen, a stubborn unwillingness to really hear what American customers were saying helped trigger a decades-long decline in sales and market share.... autoblog.com