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Welcome to the City of Pasadena’s Water Billing Office. The Water Billing Office is responsible for the meter reading, billing, collection, and customer service for approximately 36,000 accounts.
There are two ways to make a payment: 1) One-Time Payment – you only need your account number or 2) Register on our Customer Portal – if you register, you can: (1) save payment information; (2) set up auto payments; (3) receive Payment Reminder Email notifications; and (4) manage and pay multiple accounts.
The City of Pasadena is dedicated to delivering exemplary municipal services responsive to our entire community and consistent with our history, culture and unique character. City Values Responsiveness
Payment Options. PWP offers several fast, simple, and secure ways to pay your bill. Pay Through Your Online Account. Log into your online account to enjoy the convenience of secure auto-pay options; plus, see your usage history, request a payment extension, and more. Learn more about logging in for the first time with this instructional video .
Information to help you build or renovate your home or business. PWP's policy regarding utility service interruptions. Qualifying customers may receive bill credit for water leaks. Learn how to switch to paperless billing with your online PWP account.
Now you can ensure you receive your bill by switching to paperless billing (eBill) and have your utility bill emailed directly to your inbox rather than receiving them by mail. The eBill notification will provide a summary of your latest bill including a due date.
Sign In. request account forgot password? IMPORTANT: For your security, your account will be locked after 5 failed login attempts. Please change your password by using the "forgot password?" link if you cannot remember or wish to change it.
