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  2. Dec 2, 2022 · Usually, business correspondence for inquiries, orders, replies, invitations, acknowledgments, and appointment letters are typical examples of routine correspondence. This business correspondence type is identified by how its correspondence occurs routinely in a well-structured manner.

  3. Chapter 8: Routine Correspondence. The vast majority of the couple hundred billion business emails sent every day (see unit 17) are short messages of a routine nature such as asking for and sharing information, requesting action, or thanking someone for something given.

    • Jordan Smith
    • 2019
    • The Seven Goals of Bad-news Messages. Your ability to manage, clarify, and guide the understanding of the recipient of your message is key to addressing challenging situations while maintaining trust and integrity with customers, coworkers, managers, the public, and other stakeholders.
    • Indirect Approach to Negative Messages. The indirect approach should be used when delivering negative messages in situations when the news may be upsetting to the recipient, may provoke a hostile reaction, could threaten the relationship with a customer, or when the negative information is unexpected
    • Mitigating Negative Messages. Delivering bad news can be dangerous if it angers the reader so much that they are motivated to seek revenge. If you’re not careful with what you say, that message can be used as evidence in a court case and could compromise your position when read by a judge or jury.
    • Crisis Communications. A rumor that the CEO is ill pulls down the stock price. A plant explosion harms several workers and requires evacuating residents in several surrounding city blocks.
  4. FROM : include the sender’s (your) full name and position or title. DATE : include the full date on which you sent the memo. SUBJECT or RE : write a brief phrase that concisely describes the main content of your memo. Place a horizontal line under your header block, and place your message below.

  5. An article in the Globe and Mail estimated that if a $40 000-a-year employee spent two hours a day reading and writing email, the annual cost would be $9000. The writer noted that both the $40 000 salary and the two daily hours spent communicating were probably conservative examples.1 Communi-cation is expensive.

    • 1MB
    • 41
  6. Chapter 6: Routine Correspondence. The vast majority of the couple hundred billion business emails sent every day are short messages of a routine nature such as asking for and sharing information, requesting action, or thanking someone for something given.

  7. This chapter offers an overview of the various formats and guidelines for use of routine correspondence, including texts, email, memos, and letters.

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