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  1. Chat with us by clicking the Chat Online link at the bottom of the page. Our Virtual Agent is available to assist 24 hours a day. Should you need to speak to a live representative please chat with us during Macy's business hours 9:00 AM — 12:00 AM ET (Holiday exceptions may apply).

  2. What Is The Status Of My Online Order? How Can I Change Or Cancel My Order? View More. Shipping & Delivery. Track My Order. What Are My Delivery And Shipping Options? Macy's Free Shipping Policy. View More. Returns. Start A Return. What Is Macy's Return Policy? What Is Macy's Furniture And Mattress Return Policy? View More.

  3. Macy's Credit Customer Service 888-257-6757. Mon-Sun 9 AM–12 AM ET. TDD/TTY for the Hearing Impaired 711. Calls are monitored or recorded for quality assurance purposes. If you need Macy's Customer Service for an order related question or concern please call 800-289-6229. Feedback.

  4. Contact Us. Macy's, Inc Address. 151 West 34th Street New York, NY 10001. Macy's Website: Customer Service. Bloomingdale's Website Customer Service. Bluemercury Email team@bluemercury.com.

  5. Apr 29, 2024 · Customer service: (800) 289-6229. Toll Free: (800) 417-2831. customerservice@macys.com. macysinc.com. Macy’s Responsiveness rating. 3/5. The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. What you need to know about Macy’s.

  6. Mar 14, 2024 · Whether you have inquiries about your order status, want to return an item, or need help with an online purchase, reaching out via phone allows you to explain your situation clearly and receive prompt solutions. Finding the Correct Phone Number. To call Macy’s customer service number, start by visiting their official website.

  7. Feb 2, 2024 · To get started, all you need to do is call their toll-free customer service number which can be found on their website or in their catalog. Once connected, you will be greeted by a friendly customer service representative who will guide you through the ordering process.

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