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Contact Pasadena Water and Power. Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. As a community-owned utility, PWP's first priority is to serve our customers.
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Customer Service. 626.744.4005. Hours: Monday-Friday, 7:30 a.m. - 5:30 p.m., except holidays. For assistance with general information and non-account inquiries, email WPD_Answerline@cityofpasadena.net. Include your name, address, and phone number and your question.
Pasadena Water and Power is a community enterprise that has always been essential to the health, economy and quality of life in our city. Today, PWP provides electricity to more than 65,000 customers within Pasadena. We also deliver water to almost 38,000 households and businesses in Pasadena and adjacent communities in the San Gabriel Valley.
Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. As a community-owned utility, PWP's first priority is to serve our customers.
Stay connected and be prepared during an outage - click here for alerts, updates or to report an outage in your neighborhood. Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates.
Start New Water/ Electric Service. For Refuse only customers, call 626.744.4005. Quick Pay. Pay your latest bill without logging into the customer portal. Water or Electric Outage Update. Find contact information, view FAQs, report water waste, and more. Aggregate Usage. Property owners with units 50,000 square feet+ to disclose energy usage (CEC)
Apr 12, 2022 · PASADENA, Calif.—In early April, Pasadena Water and Power (PWP) completed major achievements in the project to replace its aging customer billing system with a new, customer information system (CIS) that will increase PWP’s system performance and improve the customer experience.
Jan 21, 2022 · The proposed increases will help cover rising costs for purchasing and treating water, and provide funding for critical improvements to reservoirs, treatment facilities and other water infrastructure. Pending City Council approval, the water rates will increase by an average of 7.1% on April 1, 2022.
