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The RIDE is available year-round in 58 cities and towns in the greater Boston area, with similar operating hours to the MBTA—generally from 5 AM to 1 AM daily. Customers schedule their trips on The RIDE one to five days in advance and are given a pick-up window for their ride’s arrival.
RIDE customers can text 781-980-RIDE (7433) to check the arrival time for their trip, see a list of upcoming trips, check their account balance, or cancel a trip without having to call The RIDE Access Center (TRAC).
Learn more about paying for The RIDE. Read what to expect on The RIDE for more information. Upon request, the Mobility Center can provide proof of your MBTA ADA Paratransit Eligibility. You can use it to take paratransit services when you travel outside the Boston area.
The RIDE is the MBTA’s paratransit service for people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability. The RIDE Flex grew out of a pilot project and doesn’t replace The RIDE.
The RIDE welcomes your suggestions, compliments, and complaints. Online. Customer Support: Send a message on our website; Phone. 617-222-3200 (voice/relay) 800-392-6100 (toll-free) 617-222-5164 (TTY) Write to us. MBTA - OTA, The RIDE 10 Park Plaza Room 5750 Boston, MA 02116. If you submit a complaint, The RIDE will investigate it and respond.
Check Your RIDE Account Balance. Official website of the MBTA -- schedules, maps, and fare information for Greater Boston's public transportation system, including subway, commuter rail, bus routes, and boat lines.
THE RIDE provides door-to-door para-transit service to 58 cites and towns, in lift-equipped vehicles for eligible customers who cannot use subways, buses, or trains. Only registered THE RIDE customers may take advantage of the service.
