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- Bills & Payments
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- My Account
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- Bills & Payments
My account. Your British Gas online account. With your online account, you can view and pay bills, manage Direct Debits, submit meter readings, and top up prepay meters, all in one place. In this article. How to register/access your online account. Changing your details. Update Your Marketing Preferences. Keeping your account details safe.
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What is my British Gas account?
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Can I top up my British Gas Meter online?
Log in to your account. Stay in control with easy access to your British Gas account. Email address. Continue. Forgotten your password? Register for an online account. Access your account to see your bills, send meter readings, manage your payments or book an engineer for an annual service or repair – it's easier online.
Mar 31, 2022 · British Gas Login: My Account. British Gas My Account is the name for the online gateway to the collection of services offered by British Gas to domestic energy customers. Once you sign up for an online account with British Gas (via the steps below), you will automatically stop receiving your bills through the post.
- Overview
- Calling British Gas
- Contacting British Gas Online
- Using Alternate Methods
British Gas is one of the biggest energy and gas providers in the United Kingdom. If you're having issues with your gas supply or have questions about your bill or account, you can call customer support, send them an
, or chat with a representative online. If your issue isn't resolved in a timely manner, there are also other steps you can take, like filing a formal complaint or contacting them through social media.
Call 0333 202 9532 to contact customer service.
Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone. You can also use this number to make a customer complaint.
Customer service is available Monday through Friday from 8 am to 8 pm and 8 am to 6 pm on Saturday. Customer service is closed on Sunday.
Call 0333 200 8899 if your services aren’t working.
Call this number if your gas supply isn’t working properly. You should also call this number if you have leaking gas powered hot water heating pipes. Once you speak to someone, British Gas will schedule an appointment for a technician to come out and fix the issue. If the problem is easily fixable, they may even be able to troubleshoot the problem over the phone.
Representatives at this number are available 24 hours a day, seven days a week.
Chat with a customer service representative online.
and click the blue "Chat" button in the lower-right corner to bring up a live chat with a representative. This person will usually be able to resolve simple issues with your account and bill or give you the number to the department that you need.
Escalate complaints by accessing their customer complaints page.
If you’ve contacted British Gas using other methods and they don’t respond, you can escalate the issue to their customer complaints department. Visit
and find the section that best describes your issue to determine the correct email address to use. Make sure to describe your experience and the issue you’re having with their service in the body of the email.
This method should be saved for the last resort.
You shouldn’t use this method unless you’ve tried contacting them directly with no results. You can contact British Gas online by tweeting @BritishGas or @BritishGasHelp. This may get enough attention for someone to contact you and resolve your issue.
Send British Gas a letter.
Send British Gas a letter to praise them for their service or to log an official complaint. Address the letter to British Gas, PO Box 227, Rotherham S98 1PD. Remember to use sufficient postage payment so your letter doesn't get sent back.
Type the letter if you have poor handwriting.
Log a formal complaint if your issue hasn’t been resolved in eight weeks.
If you have an ongoing issue that British Gas refuses to fix, you can log an official complaint with the energy ombudsman service. To log a complaint, send an email to osenquiries@os-energy.org, call 0330 440 1624, or send a letter to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.
- 642.5K
Pay us. Write a cheque for your bill amount. Make it payable to us: British Gas Trading Ltd. Put your Customer Reference Number on the back. Get your payment slip from your bill. Send your cheque and payment slip to British Gas Trading Area 55 (Parseq), PO Box 344, Sheffield, S98 1EH. Pay at the Post Office.
British Gas payments and support portal. British Gas payments and support portal ...
