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Born in the cloud with a single data model and based on a secure, task-based technology framework—with AI and machine learning built-in—the Now Platform enables data to flow seamlessly across applications, departments, and existing systems to automate, optimize, and modernize work.
The Now Platform includes the Now Platform App Engine, a suite of tools for turning business processes into digital workflows. These integrated templates, tools, and components can help you build and extend ServiceNow solutions—all in one platform.
- Providing trust and security
- Introduction
- Ensuring consistency and scalability
- Configuration Management Database (CMDB)
- Common Service Data Model (CSDM)
- Knowledge Management
- Service Catalog
- Creating engaging experiences
- Conversational interfaces
- Service portals
- Mobile apps
- User Experience Analytics
- Increasing workforce productivity
- Service Level Management (SLM)
- Workspaces
- Playbook Experiences
- Reports and dashboards
- Skills Management
- Workforce Optimization
- Accelerating enterprise automation
- Flow Designer
- Process Automation Designer
- Integration Hub and other integration capabilities
- Robotic Process Automation
- Advanced Work Assignment (AWA)
- Leveraging embedded intelligence
- Predictive Intelligence
- Task Intelligence
- Generative AI
- Natural Language Processing
- Performance Analytics
- Process Mining
- Providing trust and security
- Privacy and access controls
Data encryption Regulatory compliance Privacy and access controls
With the Now Platform, you break down silos, seamlessly connecting your people, systems, and processes with enterprise-wide digital workflows. You empower your customers, employees, and partners with modern, consumer-grade experiences. You create a platform that accelerates time-to-value, unleashes agility, and unlocks innovation. And because the N...
Break down silos and scale for growth with one platform, one data model, and one architecture. The Now Platform is built on a universal, standardized set of definitions, out-of-the-box data models, and consistent product documentation, so everything works seamlessly together. It’s designed for data integrity, so it’s a trusted source of truth. And...
CMDB is an easy-to-use, cloud-based single system of record for your IT infrastructure and digital services. It allows you to share consistent information about your IT environment across ServiceNow applications so that the applications work seamlessly together. CMDB stores information about individual IT components—for example, servers, applicatio...
CSDM is a standard methodology for populating the CMDB and other data tables in your ServiceNow instance. It provides a consistent set of terms and definitions, and also provides prescriptive guidance on where data should be placed. As a simple example, it requires IP addresses to be stored against network interface CIs rather than server CIs. By f...
Knowledge Management allows you to gather, analyze, store, and share knowledge and information within your organization. You can use it to create knowledge articles and add them to knowledge bases that are available to your service fulfillers, end users, and customers. By empowering users with proven solutions to known issue and instructions for co...
With Service Catalog, you empower employees and customers with intuitive self-service from their desktop or any mobile device. Service Catalog allows users to request products and services through a user-friendly interface and connects directly into your backend fulfillment processes. It gives users a one-stop shop for everything they need and allo...
With the Now Platform, you remove complexity from customer and employee experiences, creating a frictionless environment that increases employee satisfaction and customer loyalty. With self-service portals and chatbots that users can connect to from anywhere–including their mobile devices—you provide fast, personalized services and proactive inform...
Virtual Agent is an intelligent chatbot that autonomously handles common questions and requests. This makes it easy for your employees and customers to resolve issues faster and get what they want, when they need it— increasing user satisfaction. It also raises agent productivity by deflecting common inquiries, and by providing a complete conversat...
The Now Platform lets you create great service portal experiences that allow users to get instant information and easily request the services they need. It comes with out-of-the box portals, including Employee Center, a unified multi-departmental employee portal, Customer Service Portal for B2B customers, and Consumer Service Portal for B2C custome...
Your employees can access the power of ServiceNow anytime, anywhere and on any device. The Now Platform comes with two fully-featured, consumer-grade mobile apps that run on both Android and iOS devices: Now Mobile is designed for end users who request services using the Now Platform. It lets them find answers and get things done across IT, HR, fac...
User Experience Analytics lets you understand usage and adoption of your ServiceNow web and mobile apps, providing the insights you need to continuously enhance your user experience. User Experience Analytics provides an intuitive dashboard where you can see high-level KPIs such as the total number of active users, number of sessions, session durat...
The Now Platform empowers workers and managers and boosts service delivery. With automated categorization, routing, and prioritization, teams work on the right things faster. Real-time insights help them to answer questions and resolve issues more, while optimized scheduling and demand forecasting ensures the capacity is there to get the job done. ...
Service Level Management (SLM) lets service owners define the scope, quality and speed of the services they deliver to customers and employees, and ensure that these agreed service levels are being met. With SLM, your service delivery teams can: Boost customer satisfaction by establishing service level agreements (SLAs) and delivering against these...
With Now Platform Workspaces, you empower service delivery teams with purpose-built tools and information that improve productivity and efficiency, delivering a better customer experience and lowering costs. Workspaces give teams a single view of their customer and end-user interactions, including comprehensive contextual information, built-in anal...
The Now Platform lets you create Playbook Experiences that guide users through common business process workflows using an intuitive step-by-step interface. For example, you can use Playbook Experiences to lead agent through troubleshooting an issue or onboarding a new employee. This makes it easy for users to follow standard processes, ensuring the...
With the Now Platform, you can easily create and share reports and dashboards, delivering visibility and insights across your entire organization. Because reporting runs natively on the Now Platform, you get instant access to up-to-date data about your ServiceNow workflows and never have to worry about that data leaving the platform. And with the N...
Having the right people with the right skills at the right places in your organization is critical for success. Unfortunately, many businesses don’t have a unified view of existing skills and don’t understand their skills gaps. Information is scattered across multiple systems, there’s no standard way of categorizing skills and proficiency levels, a...
Workforce Optimization is a Now Platform capability that lets service desk managers develop high performing teams by optimizing schedules and work assignments, and by giving their teams the skills they need to succeed. With Workforce Optimization, they get a single workspace that gives them: Real-time visibility across channels so they can optimize...
The Now Platform lets you automate the enterprise at scale. It breaks down barriers between processes and systems, letting you easily create connected digital workflows across the enterprise. Automatically assign work based on agent availability, capacity and skills. Eliminate time-consuming, repetitive manual work by automating and integrating wor...
Flow Designer lets your developers automate and integrate any business process as a digital workflow. It gives them an intuitive graphical environment that dramatically simplifies workflow creation, along with prebuilt components for a wide range of actions, such as handling emails, submitting service catalog requests, updating records, generating ...
Process Automation Designer lets your business process owners create enterprise-wide workflows by connecting existing Flow Designer flows and actions created by your developers. Its no-code interface designed for less technical users, putting the power of ServiceNow workflows in the hands of your process owners and offloading your development team....
Integration Hub lets you natively integrate workflows with virtually any third-party system using spokes, which are prepackaged Flow Designer flows. You can easily invoke spokes from your Flow Designer workflows, giving you a single place to orchestrate processes across external systems. Integration Hub comes with 150 out-of-the-box spokes for vend...
In addition to API-based integration using spokes, the Now Platform also provides Robotic Process Automation (RPA), which interacts with user interfaces on third-party systems. By creating robots with RPA, you automate time-consuming, error-prone, high-volume manual processes by mimicking human actions. For example, RPA robots can fill in forms, ex...
Advanced Work Assignment (AWA) lets you automatically assign work items to agents based on their availability, capacity, skills, and other factors—such as the history of serving the same customer or having performed similar work in the past. This allows you to make optimal use of available agents, reduce resolution times, increase agent productivit...
Work smarter and make better decisions with built-in intelligence that work hand-in-hand with your business. Create intelligent experiences that turn slow, generic responses into proactive, personalized engagements. Intelligently automate tasks to eliminate manual, error-prone work, creating actionable insights and immediate resolutions. And optimi...
The Now Platform provides robust access control mechanisms, including access control lists and role-based access control. Using access control lists, you can control which employees can log into your ServiceNow instance, including specifying the time window for which access is granted. For each database table, you can also control whether specific ...
The Now Platform provides robust access control mechanisms, including access control lists and role-based access control. Using access control lists, you can control which employees can log into your ServiceNow instance, including specifying the time window for which access is granted. For each database table, you can also control whether specific ...
The Now Platform provides robust access control mechanisms, including access control lists and role-based access control. Using access control lists, you can control which employees can log into your ServiceNow instance, including specifying the time window for which access is granted. For each database table, you can also control whether specific ...
The Now Platform provides robust access control mechanisms, including access control lists and role-based access control. Using access control lists, you can control which employees can log into your ServiceNow instance, including specifying the time window for which access is granted. For each database table, you can also control whether specific ...
The Now Platform provides robust access control mechanisms, including access control lists and role-based access control. Using access control lists, you can control which employees can log into your ServiceNow instance, including specifying the time window for which access is granted. For each database table, you can also control whether specific ...
The Now Platform provides robust access control mechanisms, including access control lists and role-based access control. Using access control lists, you can control which employees can log into your ServiceNow instance, including specifying the time window for which access is granted. For each database table, you can also control whether specific ...
The Now Platform provides robust access control mechanisms, including access control lists and role-based access control. Using access control lists, you can control which employees can log into your ServiceNow instance, including specifying the time window for which access is granted. For each database table, you can also control whether specific ...
The Now Platform provides robust access control mechanisms, including access control lists and role-based access control. Using access control lists, you can control which employees can log into your ServiceNow instance, including specifying the time window for which access is granted. For each database table, you can also control whether specific ...
People also ask
What is the now platform?
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Born in the cloud, the Now Platform uses a single data model and is based on a secure, task-based technology framework—with AI and machine learning built-in. It enables data to flow seamlessly across applications, departments, and existing systems to automate, optimize, and modernize work.
Learn ServiceNow: Your journey starts here. Build your ServiceNow skills and unlock the possibilities of the Now Platform® with self-paced courses, real-time training sessions, and career journeys that help you RiseUp with ServiceNow. Get started.
The Now Platform empowers developers to deliver enterprise applications to rapidly address business needs. Applications are interconnected through a single data model and are designed to seamlessly integrate with any apps already found in your existing enterprise system.
Benefits of the Now platform. The ServiceNow Now platform automates manual tasks; provides automated, intuitive and unified experiences across the organization; and enables end-to-end digital transformation. The products support the creation of digital workflows that help to simplify work, enhance productivity and accelerate business innovation.
