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  1. American Airlines Service Center at Fidelity. NetBenefits | 800-354-3412. Log in or call to monitor your 401(k) account, make savings rate or investment changes, and access valuable tools and resources to help you make the most of your 401(k) savings.

  2. Need help from the Team Member Service Center? Open a case or review my case » Phone: 1-844-543-5747

  3. The Transparency in Coverage (TiC) Final Rules require group health plans to post in-network and out-of-network machine readable files (MRF) with pricing information on a public website. Following are the MRFs for the self-funded American Airlines medical plans. Looking for another document? Check out Plan Guides or Other Forms & Notices.

  4. Contact a Via Benefits benefit adviser. Pre-65 Retirees: 844-287-9947 Post-65 Retirees: 844-686-0483. Monday to Friday, 7 a.m. to 8 p.m. CT. You can also find more information and enroll at https://my.viabenefits.com/American

  5. Find information and resources for American Airlines retirees, including benefits, travel, news, and more. Log in with your AA ID and password.

  6. Contact us online. Use our online Customer Relations form for a faster response than sending a letter through the mail. Complete the online Customer Relations form. The information we’ll need: Your contact information, mailing address and email address. Your confirmation code or ticket number.

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  8. Get quick answers to your travel questions 24 / 7 with Americans virtual assistant or chat with us live. Click the 'chat bubble' to get started. Check out our frequently asked questions