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1. www.athenahealth.com · about · contact-usCustomer Service, Support and Contact Information - athenahealth

   www.athenahealth.com · about · contact-us

   

   We service multiple specialties, so call 800.981.5084 or schedule a meeting to see if we might be a good fit. athenahealth seeks to provide holistic support services for users by creating accessible communications channels to answer questions or respond to concerns.

   • Contact athenahealth

     You can contact the CSC by selecting Support > Create Case...

   • Customer Support

     Live customer support through chat, email, web support, or...

2. help.athenahealth.com · Contact_Athenahealth_AContact athenahealth

   help.athenahealth.com · Contact_Athenahealth_A

   

   You can contact the CSC by selecting Support > Create Case or Call in the Main Menu. It takes just a couple of clicks to create a case, live-chat with a CSC agent, or speak to a CSC agent on the phone.

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4. www.athenahealth.com · why-choose-us · client-supportCustomer Support That Puts Your Success First| athenahealth

   www.athenahealth.com · why-choose-us · client-support

   

   Live customer support through chat, email, web support, or over the phone whenever you need it. 1

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5. www.athenahealth.com · patient-loginAccess to athenahealth's Patient Portal | athenahealth

   www.athenahealth.com · patient-login

   

   Visit your portal, make payments online, contact your provider via the free athenaPatient app, and get answers to frequently asked questions by patients.

6. help.athenahealth.com · Ohelp · ContentUser Guide — athenahealth Account for Patient Portal Users

   help.athenahealth.com · Ohelp · Content

   

   If the patient or family member used the phone number in athenaOne as the recovery phone number for the Patient Portal but the user no longer has access to that phone number, update the phone number on the Quickview (for patients) or on the Portal Accounts page (for non-patients).

7. www.springfieldclinic.com · athenahealth-portal-helpathenahealth Portal Help | Patient Portal Resources

   www.springfieldclinic.com · athenahealth-portal-help

   

   How to reset your password. Sending a Message. Portal tip: Avoid phone tag and message your care team. You can use the athenahealth portal to securely message your established Springfield Clinic care teams or our Patient Advocate Center. Can't find your provider in your messaging drop-down?

8. People also ask

   What is the athenahealth account for patient portal users?

   • The athenahealth account for Patient Portal users creates a clear distinction between: Patient's or caregiver's athenahealth account (email and password). Patient's or caregiver's access to your organization's Patient Portal. Note: Patient Portal users do not need to be patients at your practice.

   User Guide — athenahealth Account for Patient Portal Users

   help.athenahealth.com/Ohelp/Content/Features/aCom_athenahealth_Account_for_Patient_Portal_Users_A.htm

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   How do I access my athenahealth account?

   • An athenahealth account is a universal credential — it does not establish a universal portal. Patients can access each practice's Patient Portal using the landing pages for that practice or from www.athenahealth.com (see Patients can access any of their Patient Portal accounts from www.athenahealth.com).

   User Guide — athenahealth Account for Patient Portal Users

   help.athenahealth.com/Ohelp/Content/Features/aCom_athenahealth_Account_for_Patient_Portal_Users_A.htm

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   How do I contact athenahealth?

   • Please feel free to browse our solutions and services listed on the homepage of athenahealth.com—we’d also love to walk you through the services that best address your organization’s needs. Schedule a meeting or give us a call at 800.981.5084 for a more customized approach to maximizing your clinical and financial performance.

   Customer Service, Support and Contact Information - athenahealth

   www.athenahealth.com/about/contact-us

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   How does a patient app use login with athenahealth?

   • Some patient apps use the Log in with athenahealth feature solely for authentication to verify a user's identity and identify all patient records associated with the user; the app uses this information to tailor the app experience to that user.

   User Guide — athenahealth Account for Patient Portal Users

   help.athenahealth.com/Ohelp/Content/Features/aCom_athenahealth_Account_for_Patient_Portal_Users_A.htm

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9. help.athenahealth.com · Ohelp · ContentUser Guide — athenaPatient: Patient-Facing App for iOS and ...

   help.athenahealth.com · Ohelp · Content

   

   Part of the full Patient Portal registration workflow is verifying the user's phone number, shown here: If this step has not been completed before, it is shown to the user when they log in to their Patient Portal account(s).