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Water Billing. Welcome to the City of Pasadena’s Water Billing Office. The Water Billing Office is responsible for the meter reading, billing, collection, and customer service for approximately 36,000 accounts.
- Bill Payments
If you are 65 or older, you qualify for reduced rates for...
- Establish / Discontinue Service
Submit a End Water, Sewer and/or Garbage Services Request...
- Water Quality Reports
Pasadena City Hall 1149 Ellsworth Drive Pasadena, TX 77506...
- Delinquent Bills
If a payment has not been received in the Water Billing...
- Leaks
While the water customer is ultimately responsible for any...
- Directory
Directions Physical Address: View Map 1202 Southmore...
- Bill Payments
Pasadena Water and Power is a community-owned utility that provides water and power service to customers in Pasadena, California. You can sign in to pay your bill, manage your account, access bill assistance, and learn about energy efficiency and electric vehicle incentives.
Pay your water and power bill online or at the City Service Center. Learn about the City's vision, mission, values and services.
If you are 65 or older, you qualify for reduced rates for City water, sewer and garbage services. Reduced rates are available only for primary residences and you must provide the required documentation in order to qualify. Download the application for discounted rates (PDF).
- Pay Through Your Online Account
- Mail Your Payment
- Pay with Credit Card by Phone
- Pay in Person
- Drop Off Your Payment
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Log into your online accountto enjoy the convenience of secure auto-pay options; plus, see your usage history, request a payment extension, and more. Learn more about logging in for the first time with this instructional video.
Send your bill stub with a check or money order to : City of Pasadena, Municipal Services P.O. Box 7120 Pasadena, CA 91109-7220
To make a payment by phone, call Customer Service at 626.744.4005 and have your PWP account number ready. Visa, MasterCard, American Express or Discover cards are accepted. Payments made with an ATM card must be made in person.
PWP’s payment office is located at the below address. Our cashiers accept ATM card, cash, check, or money order payments. Municipal Services Payment Center / City Hall 100 N. Garfield Ave., Room N106 Pasadena, CA 91109
Check and cashier’s check payments can be dropped off in PWP’s payment box, located at the southeast corner of Union Street and Garfield Avenue. Please do not put cash in the payment box. Payments received after 2 p.m. will be credited the following business day.
Learn how to pay your water and power bill online, by phone, by mail, or in person. Find out how to request a payment extension, see your usage history, and more.
Apr 12, 2022 · PWP has replaced its aging billing system with a new CIS that will improve customer experience and service. Customers can now register online, view usage data, enroll in paperless billing and more.
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Jan 21, 2022 · Pasadena City Council will hold a public hearing on March 14 to consider the adoption of proposed water rate increases and adjustments. The increases will help cover rising costs for purchasing and treating water, and provide funding for critical improvements to water infrastructure.
