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Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. As a community-owned utility, PWP's first priority is to serve our customers.
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To make a payment by phone, call Customer Service at...
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Manage Your Account - Pasadena Water and Power
- Bill Assistance and Low Income Programs
Pasadena Water and Power understands that customers may be...
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Call our Customer Service Center at 626.744.4005 during...
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Residential Programs - Pasadena Water and Power
- The Latest from Pasadena Water & Power
With the recent announcement of the departure of Pasadena...
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Upcoming Events & Workshops - Pasadena Water and Power
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Educational Partnerships - Pasadena Water and Power
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Awards & Recognition - Pasadena Water and Power
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Power Emergencies 626.744.4673. Water Emergencies...
- Payment Options
The City of Pasadena is dedicated to delivering exemplary municipal services responsive to our entire community and consistent with our history, culture and unique character.
Call our Customer Service Center at 626.744.4005 during normal business hours. Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. As a community-owned utility, PWP's first priority is to serve our customers.
- Pay Through Your Online Account
- Mail Your Payment
- Pay with Credit Card by Phone
- Pay in Person
- Drop Off Your Payment
Log into your online accountto enjoy the convenience of secure auto-pay options; plus, see your usage history, request a payment extension, and more. Learn more about logging in for the first time with this instructional video.
Send your bill stub with a check or money order to : City of Pasadena, Municipal Services P.O. Box 7120 Pasadena, CA 91109-7220
To make a payment by phone, call Customer Service at 626.744.4005 and have your PWP account number ready. Visa, MasterCard, American Express or Discover cards are accepted. Payments made with an ATM card must be made in person.
PWP’s payment office is located at the below address. Our cashiers accept ATM card, cash, check, or money order payments. Municipal Services Payment Center / City Hall 100 N. Garfield Ave., Room N106 Pasadena, CA 91109
Check and cashier’s check payments can be dropped off in PWP’s payment box, located at the southeast corner of Union Street and Garfield Avenue. Please do not put cash in the payment box. Payments received after 2 p.m. will be credited the following business day.
For more information about the new CIS, visit PWPweb.com or call (626) 744-4005. About Pasadena Water and Power. PWP provides electricity to more than 65,000 customers within Pasadena. PWP delivers water to nearly 38,000 customers in Pasadena and adjacent communities in the San Gabriel Valley.
Welcome to the City of Pasadena’s Water Billing Office. The Water Billing Office is responsible for the meter reading, billing, collection, and customer service for approximately 36,000 accounts.
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Pasadena Water and Power takes pride in providing safe, reliable, environmentally responsible water and power service at competitive rates. As a community-owned utility, PWP's first priority is to serve our customers.