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Pasadena Water and Power. Quick Links. Bill assistance and services for low-income customers, all Under One Roof. Free home efficiency assessment and upgrades for residential customers.
- Payment Options
To make a payment by phone, call Customer Service at...
- Manage Your Account
Manage Your Account - Pasadena Water and Power
- Bill Assistance and Low Income Programs
Pasadena Water and Power understands that customers may be...
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Pasadena Water and Power P.O. Box 7120 Pasadena, CA...
- Residential Programs
Residential Programs - Pasadena Water and Power
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The Latest from Pasadena Water & Power - Pasadena Water and...
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Upcoming Events & Workshops - Pasadena Water and Power
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Educational Partnerships - Pasadena Water and Power
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Awards & Recognition - Pasadena Water and Power
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Construction Projects - Pasadena Water and Power
- Payment Options
- Pay Through Your Online Account
- Mail Your Payment
- Pay with Credit Card by Phone
- Pay in Person
- Drop Off Your Payment
Log into your online accountto enjoy the convenience of secure auto-pay options; plus, see your usage history, request a payment extension, and more. Learn more about logging in for the first time with this instructional video.
Send your bill stub with a check or money order to : City of Pasadena, Municipal Services P.O. Box 7120 Pasadena, CA 91109-7220
To make a payment by phone, call Customer Service at 626.744.4005 and have your PWP account number ready. Visa, MasterCard, American Express or Discover cards are accepted. Payments made with an ATM card must be made in person.
PWP’s payment office is located at the below address. Our cashiers accept ATM card, cash, check, or money order payments. Municipal Services Payment Center / City Hall 100 N. Garfield Ave., Room N106 Pasadena, CA 91109
Check and cashier’s check payments can be dropped off in PWP’s payment box, located at the southeast corner of Union Street and Garfield Avenue. Please do not put cash in the payment box. Payments received after 2 p.m. will be credited the following business day.
City Vision. Pasadena will combine world class events, science and technology, arts and culture, history and architecture with great neighborhoods and opportunities for all.
This is your water service bill in detail, including your current rate, meter number, previous and current meter readings and how much water you used in hundred cubic feet (HCF). Each HCF equals 748 gallons. Your water rate is structured in two ways:
There are two ways to make a payment: 1)One-Time Payment – you only need your account number or 2)Register on our Customer Portal – if you register, you can: (1) save payment information; (2) set up auto payments; (3) receive Payment Reminder Email notifications; and (4) manage and pay multiple accounts.
Welcome to the City of Pasadena’s Water Billing Office. The Water Billing Office is responsible for the meter reading, billing, collection, and customer service for approximately 36,000 accounts.
In early April, Pasadena Water and Power (PWP) completed major achievements in the project to replace its aging customer billing system with a new, customer information system (CIS) that will increase PWP’s system performance and improve the customer experience.
