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- If you're still having problems, you can try deleting and re-installing the account. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. This will synchronise the devices and may fix the problem. You can then delete the account as necessary.
www.bt.com › help › email
Jun 2, 2024 · My email was working fine until Friday on my iPhone. Then it started erroring and new emails would not load. I deleted the accounts off my phone and tried to reload them. This is failing with the following errors: The IMAP server “mail.btinternet.com” doesn’t support password authentication.
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We're aware of some problems with Apple devices (iPhones, iPads or iPods) where you're unable to send emails after changing your password. For any Apple device, it's important to not only update your password in the main device settings, but also in the SMTP settings.
Fix any problems with your BT email account. Find a fix for login issues, problems sending or receiving emails and moving your account.
Feb 9, 2024 · Make sure your email account is syncing with the Mail App. Go to Settings > Mail > Accounts. Tap on your email account. Check that Mail is toggled on, along with anything else you want to sync with your iPhone or iPad (Contacts, Calendars, Notes, etc.) If Mail isn’t toggled on (green), switch it on.
You'll usually see this when BT Mail has failed to load correctly. You should be able to resolve this by logging out and then logging back in again. If you've tried to fix this and you're still getting problems, please get in touch with us >
Aug 14, 2024 · Have you recently re-contracted with BT, or moved from BT to EE Broadband? If so, you may need to seek assistance from BT/EE Technical support. Have you tried accessing your BT Mail account using a browser from your iPad? https://email.bt.com.
May 16, 2022 · BT email on iPhone 5S Up until 1 week ago I could access my BT email via the icon on my iPhone. The error message says the email server mail.btinternet.com is not responding verify that you have entered the correct account info in mail settings.
