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If you would like to exchange for a different item, please follow the returns process and place a new order. If you choose to exchange your item in the online portal, your exchanged item will be shipped to you once DSW has confirmation that your exchange has been dropped off at FedEx.
Visit our online returns center to print a free return label. Affix the label to your package. Ship your return package back to DSW within 60 days of the original purchase date. We recommend using a trackable shipping method so you can confirm when your return is delivered.
For mailed returns and exchanges with DSW, here are the steps you'll need to follow. Visit DSW.com and choose "Return & Exchange Policy" from the links at the bottom of the home page. Choose one of the options for online returns. Print a shipping label for the return.
Please note that our standard return policy will now allow a full refund with receipt 90 days from the date of purchase. All other return and exchange terms and conditions apply. Customer service response times, as well as order shipments, are also experiencing delays.
Other than merchandise marked as FINAL SALE, you may return merchandise at a U.S. DSW store or at dsw.com for any reason within 90 days of the original purchase date to receive a full refund via your original form of payment (including PayPal).*
Mar 21, 2010 · DSW online returns. You can get a full refund to the original form of payment for items purchased from DSW online by meeting the following requirements. Allow seven to 10 days for DSW to process your refund. Timing: 90 days. Send your online order back by mail within 90 days of the purchase date. Shipping Fees: Free to $8.50
Jul 30, 2024 · DSW offers a 90-day return window for most items, providing ample time for customers to return purchases. Specific items like worn shoes and final sale items have different return periods. Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
