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Any organization that wants to harness and leverage its collective knowledge should already have or be implementing a Knowledge Management System. Examples of what a KMS can achieve — or at least is designed to achieve — include the ability to capture, organize, and disseminate information.
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- Source The Information and Data For Your Knowledge Management System.
- Organize Your Knowledge Management System.
- Analyze and Optimize Your Knowledge Management System.
- Continually Update Your Knowledge Management System.
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The first step in developing a knowledge management system is knowing what knowledge to document. What are the common problems, issues, and questions people have, and how can you document the answers to them? Here are a handful of methods to determine these factors. 1) Sift through your support ticket system.What are the most common questions peopl...
Next, how do you organize your knowledge management system? Here are some best practices for you to use when in designing and organizing your knowledge management system: 1. Chunk articles into a set amount of topic categories (try to stay within 4-6 categories). 2. Distinguish the most frequently-used elements on the homepage (e.g. the most popula...
Managing an information or knowledge management system is a different story. You need to track metrics that aren’t intuitive. Moreover, the process isn't the same as measuring a landing page where you can use metrics like leads generated or conversion rate. How do you know if a knowledge article was successful? It’s not a straightforward answer, re...
Operating a knowledge management system not only requires you to keep a close eye on metrics, but also in support trends and issues that pop up. Just because you’ve createdthe system doesn’t mean you’re finished. Continue to keep a close eye on what questions your support team continually fields, things that customers are searching for on your site...
Learn how to create, manage, and improve knowledge management systems for customer support. See examples of knowledge bases from Tableau, R Studio, Optimizely, and more.
- Spartan Race. An example of a knowledge management system is Spartan Race's knowledge base. Spartan Race, a global leader in obstacle races, is first on our knowledge management list for its customer-centric self-service strategy.
- Vend. Vend’s help center makes it easy to access the basic insights on getting started, or when something isn’t working. The retail management software company takes a user-centered design approach to effective knowledge management, displaying the most searched for content at the top and structuring it around product areas for seamless navigation that users can further filter by category.
- Khan Academy. Khan Academy, a non-profit working to make free education available for anyone, anywhere, understands that customer interactions with its website is one of its biggest success factors, especially during busy periods of the school year, or most recently, when schools moved online due to COVID-19.
- Canva. As they say on Top Chef, plating and presentation is everything. And, if anyone knows the importance of plating your knowledge as cleanly and as beautifully as possible, it’s Canva, a graphic design platform.
Apr 17, 2023 · Learn how to implement knowledge management systems for improved productivity and customer experience. Explore different types of KMS, such as knowledge base, document management, and learning management, with examples and benefits.
Feb 22, 2022 · Learn what knowledge management is. Why it's important, and what are the benefits? Discover examples and methods that can be used in the knowledge management process.
Sep 11, 2023 · Knowledge management system examples. 1. Shelf NextGen KMS: Shelf’s NextGen KMS uses artificial intelligence to understand and centralize organizational knowledge. With centralized knowledge, businesses can leverage GenAI to keep information up-to-date, streamline workflows, enhance decision-making, and expedite content creation.
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Jan 6, 2022 · Below, you will find 10 knowledge management examples that could inspire you to shape an ideal information hierarchy for your company. They are all diverse yet similar, showing how knowledge can be masterfully framed. 1. HelpCrunch – a full-fledged system for managing knowledge.
