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Google Maps Send feedback about our Help Center
- Overview
- Answer as many questions as possible
- Use a familiar device & location
- Be exact with passwords & answers to security questions
- Enter an email connected to your account
- Add helpful details
- Check your spam folder for a message
If you can't sign in, to try to get back into your Google Account, follow these steps:
Go to the Account recovery page.
As you complete the steps, use as many of the tips below as you can.
Tip: You may not find all the questions described here.
Try not to skip questions. If you're unsure of an answer, take your best guess rather than moving on to another question. Wrong guesses won’t kick you out of the process.
If possible:
• Use a computer, phone, or tablet where you frequently sign in
• Use the same browser (like Chrome or Safari) that you usually do
• Be in a location where you usually sign in, like at home or at work
Details matter, so avoid typos and pay attention to uppercase and lowercase letters.
Passwords
If you're asked for the last password you remember, enter the most recent one you recall.
• If you don't remember your last password: Use a previous one that you do remember. The more recent it was, the better.
• If you can't confidently recall any previous passwords: Take your best guess.
Answers to security questions
If you're asked to enter an email address you can check now, enter one that you've added to your account. Here are some examples:
• A recovery email address helps you get back in and is where we send you security notifications.
• An alternate email address is one you can use to sign in.
• A contact email address is where you get information about most Google services you use.
If you're asked why you can't access your account, include helpful details.
Some examples are:
• You're traveling.
• You get a specific error message.
• You think your account was compromised because of malware or another reason.
• You changed your password last week and can't remember it.
Important: Google never asks for your password or verification codes over email, phone call, or message. Only enter your password or verification codes at accounts.google.com.
If you expected an email from our team but can't find it, check your spam or junk folder for an email titled "Your Google support inquiry".
Google Maps Send feedback about our Help Center
Jul 18, 2017 · Through its account recovery page, all you needed to access an account was three pieces of information: name, username and date of birth. The first two of these can be found through the...
Top 8? No way. Password? LOL. I couldn’t even begin to imagine what my email address was back then. I struggled finding my old Myspace page even though I’m an advanced googler. I can usually...
Google Account Send feedback about our Help Center
Forgot email? Type the text you hear or see. Not your computer? Use a private browsing window to sign in. Learn more about using Guest mode. Next. Create account.
