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Jul 30, 2024 · If your role requires you to communicate through phone calls, then it's crucial to learn how to answer the phone properly. In this article, we discuss why phone etiquette is important and we offer tips and examples to guide you in how to answer the phone professionally.
Answer the call with a standard greeting, such as “Good morning” or a simple “Hello.” Identify yourself and your company right away. Speak clearly and enunciate your words. Keep distractions to a minimum and focus on the conversation. Listen attentively and ask clarifying questions. Avoid informal language and slang.
Aug 18, 2023 · If you answer calls for a help desk, a good first impression is simple: give the person calling the answers they want. But what if you don’t have those answers? Learning how to answer the phone professionally means conveying a friendly, upbeat tone of voice to prevent an interaction from going sour.
Feb 21, 2023 · In this article, we’ll talk you through the technical side of answering calls on an iPhone, an Android, or a landline phone. We’ll also go over the basics of how to answer the phone politely and professionally.
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Jan 10, 2023 · Here are 10 actions you can practice to become a professional phone answerer: 1. Answer by the third ring. It’s polite to answer the phone right away to avoid keeping callers waiting. When a call comes in, try to answer it after the third ring or, if you can’t, send it to voicemail to show courtesy for the caller’s time.
Jul 15, 2024 · When answering the phone, it’s important to know how to answer properly so you don’t start the conversation off on a bad foot. Answer the phone politely by speaking clearly, focusing on the call, and maintaining professionalism.
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Nov 8, 2023 · Answer the phone when it rings quickly and bring it all the way up to your face. Speak clearly when you say the business's name and your own. Smile when you speak because that really does get interpreted through the phone call!
Aug 14, 2024 · No matter who's calling, these tips will give you a plan for how to answer the phone and how to politely and professionally handle your next call.
Apr 3, 2023 · Knowing how to answer the phone professionally is an essential part of providing excellent customer service. By following these tips and best practices, you can create a positive impression on your callers and provide them with the help they need.
Oct 25, 2023 · Good example: “Good afternoon, you’ve reached Stellar Innovations. This is James speaking. How may I assist you today?” Bad example: “Hello? Who’s this?” The Risks of a Poor Greeting. Conversely, a misstep in those initial moments can cast a shadow, sowing seeds of doubt and reservations.
