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For returns of items purchased from your Pottery Barn Kids registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase, whichever date is later. Gift Registry Support: 1.800.993.4923 or visit any Pottery Barn Kids store.
- Registry FAQs
You can also view our return policy and instructions online....
- Registry Features
Hassle Free Exchanges and Returns. If for any reason you...
- Customer Service
From tracking your order to processing a return, we’re here...
- Registry FAQs
People also ask
Does Pottery Barn offer a refund or exchange?
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You can also view our return policy and instructions online. To return products from multiple brands, please follow the instructions for each brand.
- Easy Set-Up
- Effortless Gift Giving
- Complimentary Design Services
- Simple Monitoring and Updates
- A Discount to Complete Your Registry
- Hassle Free Exchanges and Returns
- Easy Management of Thank You Notes
- Convenient Shipping and Gift Wrap
- A Checklist to Help You Prioritize Gift Needs
- Gift Cards
Setting up your Baby & Gift Registry at Pottery Barn Kids couldn't be easier. Stop in at one of our stores and tell an associate you would like to register. Or, register online by visiting potterybarnkids.com and selecting "Registry". You may also call our Customer Care Center at 1.800.993.4923 and select the "Registry" option when prompted. It's t...
Friends and family can shop for you in any of our stores, online or by phone by calling 1.800.993.4923 and even have a gift shipped right to you. Gift givers can also check the status of an internet or catalog order online and by phone.
Need a little help creating your dream nursery? With our free design services, no job is too big or too small. IN-STORE Visit us at any of our stores, bring photos of your room, have a seat and our Design Studio Specialists will provide complimentary one-on-one advice, ideas and assistance for all your design needs. OVER THE PHONE OR EMAIL Need to ...
We recommend that you monitor your registry regularly to ensure that family and friends always have plenty of choices available in a variety price ranges. Make it a point to update your registry before and after any showers and the birth of your baby. Monitoring and making changes to your registry is simple at any of our stores, online or by callin...
As a special gift, we'll help you complete your registry. For six months following your event date, we offer a 15% discount on purchases of any remaining items on your registry as well as any items you choose to add. This offer applies to unlimited online, in-store, and catalog purchases you make, for up to six months after your event date.
If for any reason you want to return or exchange gifts purchased at a Pottery Barn Kids store, an associate will be happy to help you choose an alternate gift or issue a merchandise credit, redeemable at any Pottery Barn Kids, Pottery Barn, PBteen, Williams-Sonoma, or west elm stores, online or by phone. If your gift is a catalog/internet only item...
Our online Thank-You Note Organizer records the name and address of each gift giver as well as the items they purchased. This enables you to keep track of who still needs to be thanked and provides an easy way for you to view gifts received. You may also request a similar list at any Pottery Barn Kids store.
We offer nationwide shipping services. And, on select items, we offer an in-home delivery service which includes full assembly and removal of packing materials. Gift wrapping is complimentary in any of our stores and is available online or by phone for a small charge.
Reference our checklist as a resourceful guide for setting up your child's room. As you add items to your registry online, our interactive checklist will automatically reflect which items you've selected and the additional products we suggest.
Many of your friends and family members may want to contribute to the purchase of a larger gift. To enable this, we suggest adding a note to your registry in the comments section indicating that gift cards are a welcomed gift. The cards can then be used to purchase some of the more expensive items on your list. And, as an added benefit, Pottery Bar...
Create or Manage a Registry. Receiving Registry Gifts. Buying Gifts from a Registry. Pottery Barn Registries & The Knot.
For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase (whichever date is later).
From tracking your order to processing a return, we’re here to help. Contact us by chat, phone or using one of our self-service features. Plus, connect with our experts for free using our online Design Chat.
How to Return. Return to Stores – you can return non-furniture items to your local Pottery Barn store for free. A gift receipt or original receipt is required for all returns and exchanges. Return by UPS – print a return label from our Returns Policy page and bring to a UPS location.
