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This Fourth Edition of Reference and Information Services: An Introduction presents an updated guide to help Reference Library students and professionals understand the chan- ging nature of skills, resources and practices in this field.
- Kylie Hill
- 2018
Reference and Information Services: An Introduction, Fourth Edition, is about skills, changing resources, and best practices. Reference service has become much more complex as avail-able resources expand and is in a constant state of flux. The process of maturing into an experienced reference librarian, learning new skill
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Oct 21, 2020 · PDF copy of Reference and Information Services: An Introduction 4th Edition.
- 2 Determining the Question: In-person, Telephone, and Virtual Reference Interviews
- 5 Answering Questions about Anything and Everything— Encyclopedias
- 6 Answering Questions That Require Handy Facts— Ready Reference Sources
- 8 Answering Questions about Events and Issues, Past and Present—Indexes and Full-Text Databases
- 12 Answering Questions about Governments—Government Information Sources
- 13 When and How to Use the Internet as a Reference Tool
- 16 Information Literacy in the Reference Department
- 17 Selecting and Evaluating Reference Materials
- 18 Managing Reference Departments
- xi
- Organization
- Part I: Fundamental Concepts
- xiv
- Round 2
Why Conduct the Reference Interview? What We Know about the Reference Interview Conducting the Reference Interview Problematic Strategies in the Reference Interview The Telephone Interview Virtual Reference—E-mail, Chat, IM, and SMS Assessment and Accountability RUSA Guidelines—A New, More Integrated Approach Understanding and Respecting Cultural D...
Overview Major Encyclopedic Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography of Works Cited in This Chapter
Overview Major Ready Reference Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography of Works Cited in This Chapter
Overview Major Indexes Used in Reference Work Collection Development and Maintenance Further Considerations Final Thoughts Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography of Works Cited in This Chapter
Overview Major Government Publication Resources Used in Reference Work Collection Development and Maintenance Further Considerations Recommended Resources Discussed in This Chapter Recommendations for Further Reading Bibliography of Works Cited in This Chapter Part III
The Facts The Puzzle The Solution Nature of Internet Reference Five Steps to Successful Internet Reference Recommendations for Further Reading Bibliography of Works Cited in This Chapter
Standards for Information Literacy Approaches to Information Literacy Information Literacy by Type of Library Social and Ethical Uses of Information One-on-One Instruction Information Literacy in a Classroom Setting Impact of New Technology on the Teaching of Information Literacy Assessment and Evaluation of Information Literacy Information-Seeking...
Identifying, Selecting, and Evaluating New Reference Materials Management of the Reference Budget Ongoing Assessment of Reference Collections Writing a Reference Collection Development Policy Promoting and Marketing Reference Materials to Library Users Recommendations for Further Reading Resources Discussed in This Chapter Bibliography of Works Cit...
Of Car Designs and Learning Styles Organizing Reference Departments Organizing Staff Management of Service Delivery New Roles Further Considerations Recommendations for Further Reading Bibliography of Works Cited in This Chapter
xii REFERENCE AND INFORMATION SERVICES IN THE 21ST CENTURY The professional reference librarian must commit to an ongoing under-standing of the fundamental concepts, essential resources, search techniques, and managerial tasks inherent to reference, which are underwritten in large part by the wider social and educational patterns of information and...
While Reference and Information Services in the 21st Century: An Introduction is aimed at all reference librarians striving to acquire or affirm the necessary skill sets, it is organized to complement the syllabus of a prototypical library and PREFACE xiii information studies course. The four sections that make up the text provide a well-rounded gr...
Chapter 1, “Introducing Reference and Information Services,” provides readers with both a brief history of reference service in libraries and an overview of the breadth of services housed under the reference rubric. Chapter 2, “Determining the Question,” outlines the first and perhaps most critical step in the reference process. Given that referenc...
REFERENCE AND INFORMATION SERVICES IN THE 21ST CENTURY Each of these chapters begins with an overview of materials and how they are used to answer the particular type of question. We provide sample questions (and answers) for which those sources are best used and describe the major print, electronic, and Web-based materials available. Resources are...
In asking the user to absorb the skill sets provided in this book as a means to fearlessly navigate through the shifting sands of reference, we have been rather fearless ourselves. We have invited stringent critiques from theoreticians and practitioners, students and faculty, colleagues and friends on the ideas, organization, choices, and usability...
This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and information services with less...
- 6, illustrated
- 1440868840, 9781440868849
- Melissa A. Wong, Laura Saunders
- ABC-CLIO, 2020
Jul 1, 2007 · PDF | On Jul 1, 2007, Lauren Maggio published Reference and Information Services in the 21st Century: An Introduction | Find, read and cite all the research you need on ResearchGate.
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From the ongoing flood of misinformation to the swift changes occasioned by the pandemic, a myriad of factors is spurring our profession to rethink reference services. Luckily, this classic text is back in a newly overhauled edition that thoughtfully addresses the evolving reference landscape.
