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  1. To place a complaint: Submit your complaint electronically via the Online Complaint Form, or print a PDF version COMPLAINT FORM (SPANISH COMPLAINT FORM ) and mail it in, or call the Complaint Hotline 1-800-201-9353 and follow the automated prompts to request a complaint form.

    • Open Records

      Texas Medical Board . You may send your request by: ... P.O....

    • Contact Us

      Customer Service Phone: (800) 248-4062 (Texas only) Customer...

    • Enforcement

      The Texas Medical Board receives and reviews about 9,000...

  2. Anyone may register a complaint against a practitioner licensed by the Board. Complaints must be submitted in writing. The identity of complainants is protected and kept confidential by law, with the exception of complaints filed by insurance and pharmaceutical companies.

  3. Customer Service Phone: (800) 248-4062 (Texas only) Customer Service E-mail: verifcic@tmb.state.tx.us. Telephone Inquiries: Due to the high volume of calls, our Call Center offers a call back feature that allows you to be connected to a customer service representative when an agent becomes available.

  4. Sep 1, 2019 · Prior Authorization Phone Numbers: Physical Health: 1-877-687-1196; Behavioral Health: 1-877-687-1196; Clinician Administered Drugs (CAD): 1-877-687-1196 , ext. 22272; Prescription Drugs: 1-866-399-0928; Radiology and Cardiac Imaging: 1-877-687-1196; Musculoskeletal Surgical Procedures: 1-855-336-4391; Prior Authorization Fax Numbers:

  5. These requests can be submitted by phone, fax or online, using Superior’s Secure Provider Portal. Your provider can also get more information by visiting Superior’s Medicaid and CHIP Prior Authorization Requirements webpage.

  6. 1-855-283-9101. Prior Authorization (PA) may be submitted by fax, phone, or website. After normal business hours and on holidays, calls are directed to the Plan’s 24-hour nurse advice line. Notification of authorization will be returned by phone, fax, or web.

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  8. Mar 1, 2024 · You must follow the rules and regulations for prior authorizations that are published in the Texas Medicaid Provider Procedures Manual. You can submit prior authorizations through PA on the Portal and on paper.

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