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The earliest known printed mention of the phrase is a September 1905 article in the Boston Globe about Marshall Field, which describes him as "broadly speaking" adhering to the theory that "the customer is always right".
There doesn’t seem to be a definitive origin of the phrase, Selfridge may have said it that way at some time but there are a few variations of “the customer is always right” that have been around for a while.
Learn the history and meaning of the common business phrase "The customer is always right", attributed to Harry Gordon Selfridge or César Ritz. See how to use it in different situations and contexts with examples.
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Learn the meaning and origin of the trading slogan 'The customer is always right', which was popularized by American department stores in the early 20th century. Find out who coined the phrase and how it differs from the French version.
Oct 6, 2015 · Field, it is well known, was the first to say, “The customer is always right,” It was Potter Palmer, Field’s predecessor and for a time his partner, who had originated the practice of accepting returns from any customer who was not satisfied, and refunding the purchase price.
Sep 24, 2018 · The customer is always right is a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field. These men were successful retailers and learned early in their careers...
Mar 16, 2023 · Learn who first said the customer is always right and what they meant by it. Find out why this principle is still relevant and beneficial for businesses in the 21st century.
