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Mar 16, 2023 · Who first said that the customer is always right, and what did they mean by it? We explain the origins and give five legit reasons to follow the concept.
- There are wrong customers. Simply saying the customer is always right doesn’t make it so. Sometimes customers are wrong and employees need to know how to handle them accordingly.
- You are not supporting employees. Having a “customer is always right” attitude can have a negative impact on the morale of your customer support team.
- The customer is right’ is wrong for customer service. In my experience, having a “customer is right” mantra in place is actually much worse for customer service.
- Not all customers are worth keeping. Unruly and rude customers are unavoidable when doing business, but that doesn’t mean you need to keep doing business with them.
Unfortunately, companies (and customers) have taken it as being "always right, period", which means companies over-placate at the cost of their employees. 3.5K votes, 296 comments. Having recently worked a temp job as a cashier, I came to best witness to the classic “the customer is always right”….
May 10, 2024 · Is the customer always right? Thinking with this mentality does have its benefits, but it can also have its negative effects. Here we detail the pros and cons.
Jan 25, 2023 · The “customer is always right” philosophy suggests that businesses should prioritize customer satisfaction above all else and do everything in their power to ensure that their customers...
- Michael Podolsky
Dec 5, 2022 · "The customer is always right" was always problematic. These days, it’s a terrible policy. Research offers a better approach. Expert Opinion By Jessica Stillman, Contributor, Inc.com...
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Mar 4, 2024 · 5 reasons why the customer is always right. “The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator. By Kathy Dalpes, VP, Customer Advocacy. Last updated March 4, 2024. Customer retention Customer satisfaction.
