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Twitter for Business
- Overview
- Using the Help Center
- Contacting Advertising Support
- Contacting Investor Relations
- Requesting Community Notes Support
The easiest ways to reach a real person at X, formerly known as Twitter
If you're struggling to contact X about an issue, don't give up! While you can no longer call X or send a direct message to @TwitterSupport, there are still easy ways to contact X directly. Whether your account
, you have a security concern, or you're having trouble with X Blue, you can open a support ticket by filling out a quick form. Once you open a ticket, an X support agent will contact you back via email. This wikiHow article will cover all of the ways you can reliably contact someone at X, even during their time of transition.
There is no way to contact X by phone, email, or DM directly, but you can create a support ticket at
To reach X's advertising support team, fill out a form at
X investors can get support at
While X doesn't have a traditional support email address you can write to, you can fill out a form at the Help Center to get the same effect. Providing your email address in the form allows the support team to respond to you via email.
Select a topic that describes your issue.
Locked and suspended account issues:
If your account was suspended or deactivated by X, use this option to appeal the decision. You won’t be able to use this option if you’re logged into an account that isn’t suspended or locked.
If you deactivated your account and need help
, want to close your account, or are having trouble
to contact X Ad Support.
If you are a current Twitter advertiser, you can reach an X Ads associate through a form on this help site.
If you don't currently advertise on X but are interested in advertising on X Ads, you can fill out the contact form at
Select your reason for contacting X.
For example, if you are having trouble with your advertising account, select
Select the issue you're having.
If you have a question or concern relating to investor relations or shareholding matters, you can use this form to contact X. This form will be emailed to the Investor Relations team.
You’ll be prompted to log in before you can fill out the form.
Don't try to use this form to contact X about unrelated issues, as you won't get a reply.
If you own X stock in your name (not through Robinhood or another broker), you can call X's transfer agent at +1-800-662-7232 (inside the U.S.) or +1-781-575-4238 (outside the U.S.) or send your inquiry via mail to:
150 Royall Street, Suite 101
Provide your name, a subject line, and your current email address before filling out the "Comments" area of the form. If you want a response, it'll be best to state that in your message.
If you find an unhelpful Community Note, report it to X for review.
X's Community Notes program is a new alternative to X's old fact-checking feature which aimed to
on the platform. Now, X allows users to attach Community Notes to tweets they believe are
If you find a problematic Community Note, you can
Copy the problem tweet's URL from the address bar, then paste it into the form field at the bottom of the page.
Locate the note you want to report and click
Mar 31, 2023 · Your business’ official website address. Your Tweets set to public (not private) According to Twitter’s FAQ, individuals and organizations risk losing their verification status (temporarily or permanently) if there are changes to the profile photo, display name, or username (handle).
- Create a brand voice. If you want to know how to use Twitter for business, start by establishing your brand voice. Your brand voice is a critical component of your company’s identity because it helps people understand your brand better.
- Post content with value. When using Twitter for your business, make sure the content you post has value. Your audience will follow your brand on Twitter because they want to get information from you.
- Post content often. If you want to know how to tweet effectively for your business, there’s one thing you’ll repeatedly see: Post content often. Twitter is one of the few social media platforms where you can post a dozen times a day, and no one bats an eye.
- Use hashtags. When you develop your Twitter business strategy, don’t forget to use hashtags on your posts! Hashtags are an excellent way for people to discover your relevant content when they search for it through Twitter.
- Isabelle Hahn
- Build a profile that stands out. First and foremost, you need to set yourself up for success by customizing your profile. The last thing you want is someone turning away from your Twitter account -- and potentially turning away from your business -- because you have a Twitter egg as your profile image.
- Add value with your content. Adding value to your Twitter content is very similar to adding value to other marketing content. You should always keep your buyer personas in mind, because the key to creating successful inbound content is to make your readers feel like you're speaking directly to them.
- Optimize your content. Now that you've added value to your content, you want to make sure people see it. You can optimize your content on Twitter using a few different strategies.
- Engage with your audience. It's critical you regularly engage with your audience on Twitter by tagging them in posts, responding to their comments, or even hosting fun giveaways to get your audience involved.
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Jul 28, 2014 · Find out how to use Twitter's analytics dashboard to find the data you're looking for. If you don't already have an advertiser account, you can request advertiser status by going to http://analytics.twitter.com. You'll have to submit some information about your company, including payment information.
