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  1. www.911.gov › calling-911 › frequently-asked-questionsFAQ About Calling 911 | 911.gov

    Mar 8, 2023 · What happens when you call 911? Many 911 call centers follow protocols that guide callers through a sequence of questions to quickly obtain information necessary for dispatching the right responders to the right location. Call-takers may also provide instructions about what to do until help arrives.

    • What Is 9-1-1?
    • What Is Enhanced 9-1-1?
    • Who Pays For 9-1-1?
    • When Should You Use 9-1-1?
    • Do Not Call 9-1-1
    • What About 9-1-1 Prank calls?
    • How Do I Make A 9-1-1 Call?
    • What If A 9-1-1 Caller Doesn't Speak English?
    • What If A 9-1-1 Caller Is Deaf, Or Hearing/Speech Impaired?

    Nine-one-one is the number most people in the U.S. and some in International countries call to get help in a police, fire or medical emergency. In some places, you may be able to be connected with Poison Control by calling 9-1-1, but you should check with local officials in your area to make sure. A 9-1-1 call goes over dedicated networks to the ap...

    Enhanced 9-1-1, or E9-1-1, is a system which routes an emergency call to the appropriate 9-1-1 answering point (PSAP) for the caller's location, AND automatically displays the caller's phone number and address. The 9-1-1 call taker will typically ask the caller to verify the information, which appears on his or her computer screen. In most areas, p...

    In most areas each household and business pays a small monthly fee for 9-1-1 service that appears on their phone bill. There is no per-call charge for calling 9-1-1. However, EMS/ambulances dispatched through 9-1-1 may charge for taking someone to the hospital; this is a separate ambulance charge, not a 9-1-1 charge.

    Nine-one-one (9-1-1) is only to be used in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you ne...

    for information
    for directory assistance
    when you're bored and just want to talk
    for paying traffic tickets

    It's a prank call when someone calls 9-1-1 for a joke, or calls 9-1-1 and hangs up. Prank calls not only waste time and money, but can also be dangerous. If 9-1-1 lines or call takers are busy with prank calls, someone with a real emergency may not be able to get the help they need. In most places, it's against the law to make prank 9-1-1 calls.

    In an emergency, dial 9-1-1 on your phone. It's a free call. You can use any kind of phone: push button, rotary, cellular/wireless, cordless, or pay phone. (With some pay phones, you may need coins...
    Stay calm and state your emergency
    Speak loudly and clearly. Give the 9-1-1 call taker your name, phone number and the address where help is needed.
    Answer the call taker's questions. Stay on the telephone if it's safe to do so, and don't hang up until the call taker tells you to.

    When necessary, a 9-1-1 call taker can add an interpreter from an outside service to the line. A non-English speaking caller may hear a short conversation in English and some clicking sounds as the interpreter is added to the line.

    9-1-1 call takers are trained to answeremergency calls from persons who are deaf, deaf/blind, hard of hearing or speechimpaired. If you use a TTY/TDD, you should: 1. Stay calm, using your TTY dial 9-1-1. 2. You may receive a quicker response from 9-1-1 by pressing any of the TTY keys a few times. 3. Give the call taker time to connect their TTY. If...

  2. Mar 8, 2024 · Active shooter emergencies are violent attacks usually carried out by lone gunmen against unarmed groups of people in a public location. The way to respond to these incidents is to run if you can, hide if you can’t, and fight if you have no other choice. Call 911 when you get the chance, but get yourself to safety first.

  3. Call 9-1-1 for emergencies only. It is appropri-ate to call 9-1-1 when you need to save a life, stop a crime or report a fire. 9-1-1 is the right number to call in an emergency when a prompt response is needed. If you are not sure you have an emergency to report, call 9-1-1 and let the call taker decide. KNOW HOW TO USE 9-1-1 WITH THE PHONE YOU OWN

  4. If you are unsure of whether your situation is an emergency, go ahead and call 9-1-1. The 9-1-1 call taker can determine if you need emergency assistance and can route you to the correct location. IF YOU DO CALL 9-1-1, EVEN BY MISTAKE, DO NOT HANG UP THE PHONE.

  5. Aug 8, 2018 · If, however, a loved one hits their head at a high speed—a fall or a car accident, for example—and begins bleeding from the head or face, has a seizure, cannot stand, begins vomiting, or loses consciousness, call 911. These are signs of a serious head injury.

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  7. Mar 3, 2021 · When is it appropriate to call 911, and what happens when you make the call? Emergency physician Dr. Laura Gottron explains. Find out.

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