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  1. 311 Service Requests. This data set includes all channels of engagement in which a service request is created. Refer to this link to learn more about BOS:311: https://www.cityofboston.gov/311/.

    • Department of Innovation and Technology
    • Tabular
    • 311 Service Requests
    • Overview
    • Volume and retention
    • Storage location
    • Additional information
    • Data access
    • Examples
    • Next steps

    311 calls reported to the city of Boston.

    Refer to this link to learn more about BOS:311.

    This dataset is stored in Parquet format. It is updated daily, and contains about 100-K rows (10 MB) in total as of 2019.

    This dataset contains historical records accumulated from 2011 to the present. You can use parameter settings in our SDK to fetch data within a specific time range.

    This dataset is stored in the East US Azure region. Allocating compute resources in East US is recommended for affinity.

    This dataset is sourced from city of Boston government. For more information, see Boston's dataset site. For dataset licensing, see Open Data Commons Public Domain Dedication and License (ODC PDDL).

    Azure Notebooks

    •azureml-opendatasets •azure-storage •pyspark

    Azure Databricks

    •azureml-opendatasets •azure-storage •pyspark

    Azure Synapse

    •azureml-opendatasets •azure-storage •pyspark

    •See the City Safety Analytics example on GitHub.

    View the rest of the datasets in the Open Datasets catalog.

    Code sample

    # Display top 10 rows
    print('Displaying top 10 rows: ')
    display(spark.sql('SELECT * FROM source LIMIT 10'))
  2. The 311 service request data from 2018 to 2021 is downloaded from City of Boston ’s open data hub. The datasets includes all channels of engagement in which a service request is crated from year 2018 - 2021.

  3. The main 311 platforms are telephone (mobile and landline), Boston’s existing mobile app “Current Connect” which was automatically upgraded to BOS:311, and online via web URL (Boston.gov/311) and social media (tweet @BOS311).

  4. www.boston.gov · departments · boston-311Boston 311 | Boston.gov

    What is 311? 311 is an easy-to-remember telephone number that connects you with highly-trained constituent service center representatives. They are ready to help you with requests for non-emergency City services and information. When can I call 311? The 311 constituent service center is open 24 hours a day, seven days a week, 365 days a year.

  5. The National 311 Data Portal includes 311 and service request datasets for the 50 largest US Cities. Through centrally locating the 311 datasets, large scale analysis between cities is significantly easier. The site also includes a case study of Boston's Mobile Sharps Team using 311 Data, and information related to missing 311 datasets.

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  7. In this project, I download the essential data from https://data.boston.gov/dataset/311-service-requests and used R to analyze and conduct data visualization. This dataset contain every non-emergency service request made through Boston’s 311 service in 2019.

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