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Business Ethics. Wayne Norman. “Business ethics” is a concise, but in many ways misleading, label for an interdis-ciplinary field covering a vast range of normative issues in the world of commerce.
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'Business Ethics' can be termed as a study of proper business policies and practices regarding potentially controversial issues, such as corporate governance, insider trading, bribery, discrimination, corporate social responsibility, and
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I understand business ethics as a subset of applied ethics relating to business activity of human beings. I also explain the differences between ethics and law, especially business ethics and business law, as well as differences between business etiquette, and business ethics.
- Samuel Addo Ohene
- Operations
- Training
- WHAT WOULD YOU DO? BILLING FOR SERVICES RENDERED
- Critical Thinking Questions
- ETHICAL ISSUES AT WORK
- Operation Areas
- COSTS ASSOCIATED WITH UNETHICAL BEHAVIORS
- Ethical Applications: Persuading Employees of the Importance of Being Ethical
- HUMAN NATURE
- Born With Inherited Sin
- MORAL DEVELOPMENT
- HONESTY AND LYING
- WHY DO GOOD PEOPLE BEHAVE UNETHICALLY?
- Unintended Unethical Behaviors
- Choosing Between Competing Values
- SUMMARY
- KEY WORDS
- CHAPTER QUESTIONS
Ethics Reporting System Code of Ethics and Conduct
Ethics Training Leadership, Work Goals, Appraisals
After graduation, you enter a 6-month medical office manager training program associated with a prestigious hospital. The training program consists of 3 weeks in each of various office operations. You greatly enjoyed 3 weeks performing customer service and learning about accounting functions. Your latest 3-week assignment is in the billing departme...
1. What could you do? What would you do? Enter the code for the illness reported by the doctor Refuse to enter the code for the illness reported by the doctor Something else (if so, what?) Why is this the right option to choose? What are the ethics underlying your decision?
“Business ethics, isn’t that an oxymoron?” The answer to this often-repeated question is no, ethics permeate business activities. Businesses operating based on good ethical principles abound and attract good employees and customers. Businesses lacking good ethics are often held account-able through litigation, lost customers, bad reputations, and h...
Every operational area struggles with ethical issues. Gender and racial discrimination can occur in dealings with suppliers, employees, customers, the government, or the public at any level of the organization—board of directors, executives, middle managers, staff, or production employees— and in any department (e.g., accounting, finance, human res...
Managers often underestimate the costs associated with unethical behaviors, which include legal costs, theft, recruitment and turnover costs, monitoring costs, reputation costs, and abu-sive treatment costs.
Being ethical is the right thing to do, but telling that to someone who is not concerned about ethics, or is considering an unethical act, will likely fall on deaf ears. Instead, build a business case linking ethical behavior to profitability or other performance measures. That usually gets the person’s attention. Begin by developing a list of reas...
Managing ethics entails understanding human nature. Are employees, customers, and suppliers inherently selfish or altruistic; can they be trusted, or do they have to be carefully monitored? Why and how are people morally imperfect? Answers to these questions influence how manag-ers can efficiently and effectively address ethical problems at work. H...
Others believe individuals are born morally imperfect, or with inherited sin. This does not mean individuals are born evil, just morally imperfect. Because of inherited sin, a morally dam-aged soul joins the body at birth and needs to be healed. Roman Catholics and many Protestants trace inherited sin to Adam and Eve’s disobedience to God’s will. S...
In this section we examine the various theories of moral development.
Moral leaders encourage everyone to be truthful. Yet, on average, individuals lie once or twice a day. Sometimes individuals lie because telling the truth might cause harm to them-selves or other people.
Ethics would be easy to manage if it were simply a matter of detecting and dismissing evil people. But that is not the nature of life in organizations. Most employees are good; otherwise they would be in jail rather than employed. Nonetheless, good people occasionally make ethical mistakes, which at times can be costly for an organization. At times...
Unintended unethical behaviors could result from insufficient knowledge, situational ambigu-ity, or a misaligned management system.98 Sometimes a person may have good motives but insufficient knowledge or awareness. For instance, the manager of a retail clothing store may generously donate unsold clothing to Goodwill to assist people in need. The u...
Sometimes the decision maker must choose between two competing values, both of which are morally appropriate. Rushworth Kidder notes, “The really tough choices, then, don’t center upon right versus wrong. They involve right versus right.”99 Kidder identifies four types of ethical dilemmas associated with competing values: Truth versus loyalty. A ma...
Organizations are complex human endeavors. Individuals have a dual nature. People are pri-marily honest but also lie when it is beneficial. They care primarily for their own welfare but also for the welfare of others. They are kind to others but can also be cruel at times. In a general sense, individuals seek to experience pleasure and avoid pain; ...
Action sequence Altruistic behaviors Cognitive dissonance Conscience Consequentialist Ethical dilemmas Ethics Human nature Idealist Inherited sin Jean Piaget Lawrence Kohlberg Moral imperatives Pragmatist Separation thesis Stages of moral development Stakeholder Tabula rasa Well-managed organization
What are the most common types of unethical behaviors in organizations? How do unethical behaviors increase organizational costs? What are the competitive advantages of creating and sustaining an ethical organization? What are the four beliefs about human nature as related to ethics at the time of birth? What are the six stages of moral development...
PRINCIPLES OF BUSINESS ETHICS. Ethics form the foundation for international economic activities. Ethical guidelines are essential in making business decisions. Business professionals have responsibilities to make decisions based upon ethical principles.
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The tenth edition has been entirely updated, ensuring that students are exposed to key ethical questions in the current business environment. New chapters cover the ethics of IT, ethical markets, and ethical management and leadership.
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Mar 18, 2021 · This chapter clarifies the most fundamental concepts of business ethics. Business ethics problems are characterized as interaction problems emerging from the interdependence of at least two...
