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My download link expired, or I missed an email update, can I get a new one?
You don't need new links! You can download your eBooks on demand via a Manning user account. Go to our Accountpage to create an account and sign in.
When will ePub/Kindle formats be available for my book?
Conversion to ePub begins when the final ePDF is released. Due to the unique challenges presented by the content of our technical books, this does take additional time. We appreciate your patience.
Is my book available in ePub/Kindle format? Do I have to pay extra for mobile editions?
Your purchase includes all electronic formats available. Each book's product page indicates which formats are available for that title.
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To use your credits, simply go to any book, project, or video page and add it to your cart. If you have any available credits, they will be automatically applied and you'll get the product for free (in the case of a digital product) or with a 50% discount in the case of a print book.
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You can pause the renewal of your subscription at any time. You will receive no further charges when your subscription is paused. You'll continue to have access to your subscription from the date you pause it until the renewal date, thereafter, your subscription will be paused until you choose to restart it. To pause your subscription, go to your plan detailspage and click on the "pause subscription" link.
I need to change my shipping address on a pending order
You can change your shipping address for all your pending orders by going to Account Settings -> MEAP Shipping Address.
What is the standard shipping time once the book ships?
US shipments average 2-3 days for delivery but can take as long as 10 days. International shipments originating from the US take approximately 10 days to arrive at destination countries. However, customs delays can be as long as 8 weeks and are beyond our control.
I have only received some of the books I ordered. Why was my order split into multiple shipments?
Due to variations in inventory status, we may split a single order into multiple shipments. If there is stock on hand in the warehouse, items will be picked, packed and shipped within 3 business days and will ship together. If an order item is set up as a print-on-demand title, it will print and ship separately within 5 business days. When you purchase a MEAP Combo, you have pre-ordered the print book, which will ship when the final book is published. From time to time, a title may be tempora...
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liveProjects are refundable within 7 days of purchase or until you upload your first deliverable, whichever comes first. There are no exchanges on liveProjects.
How can I get a refund or an exchange for a MEAP book that has been canceled?
You can submit a request on our MEAP Exchange or Refund page which you can get to from the Cancelled MEAP on your dashboard. You will need to provide your email address and order number. If you have trouble using our form, please contact us at support@manning.com.
I cannot find my country in the drop down box when checking out. How can I purchase an eBook? How can I purchase a pBook?
Unfortunately, due to high rates of fraud and unreliable shipment delivery, we cannot accept orders from all countries. We can accept payments from any country serviced by PayPal.
The Deal of the Day coupon has expired; can you extend this for me?
Sorry, but we are unable to extend the Deal of the Day discounts, they are active for just 24 hours. Keep checking our notices as we offer a wide selection of discounts, and it won't be long before another great deal comes your way.
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I purchased an eBook from manning.com, can I upgrade to the print version?
Yes! The cost to upgrade from an eBook to a pBook is only $12 + shipping. Simply write to support@manning.com with your order number or the email you used to purchase the eBook and we will send you an upgrade code. Upgrades are only available to original customers who purchased the eBook at manning.com, and cannot be combined with other discount offers.
Does Manning have user accounts where I can download all of my books?
Yes, we do! To create an account or sign in to an existing account go to our Accountpage.
Why do I need a Manning user account?
We have created a user account system to provide you with unlimited, on-demand access to your digital content as well as other convenient account management capabilities. User accounts are a secure, reliable and convenient way to deliver your eBooks and MEAPs.
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All user accounts must be activated through an email verification link prior to use. Please be sure that you have registered for an account, or have placed at least one order in our system, and activated the account by clicking on the verification link our system emails you, before contacting us for support. If you don't see an activation email in your inbox, please check your junk folder and make sure that support@manning.comis not marked as spam.
I am dissatisfied with the quality of the book I purchased. Can I request a refund?
We hope you are never unhappy with our books, but sometimes readers are disappointed. If we mess up in some way, our goal is to "Make it Right" by granting refunds, exchanges, or special discounts. You can return pBooks ordered from manning.com for a refund. You can cancel a MEAP subscription for a refund or a one-time exchange within 30 days of purchase. Because they are delivered immediately and are not returnable, eBooks are nonrefundable.
Where can I report errors that I read in your books?
First please check the book's product page for a link to known Errata. If you discover an error not listed in the Errata, please post the information to the liveBook Discussion Forum, which is accessible from the product page.
Where can I post questions I have about the book?
Manning hosts a forum for each book we publish. You can access the forum for a particular book by navigating to liveBook's Forumand searching for the book title. Opening the Discussion Forum dropdown from any liveBook page will open that book's discussion.
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