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  1. www.911.gov › calling-911 › frequently-asked-questionsFAQ About Calling 911 | 911.gov

    Mar 8, 2023 · What happens when you call 911? What should I do if I accidentally dial 911? Can I text 911 for emergency assistance? Should I call 911 if I think I may have — or have been exposed to COVID-19 or other emerging diseases? How can people who are deaf or hard-of-hearing reach 911 for help?

    • The Nation’S 911 System
    • 911 History
    • 911 Master Public Safety Answering Point Registry
    • Enhanced 911 - Wireless Services
    • Kari’s Law and Ray Baum’s Act
    • Annual Reports on The Collection and Use of 911 Fees
    • Consumer Information
    • 911 Releases

    911 service is a vital part of our nation's emergency response and disaster preparedness system. In October 1999, the Wireless Communications and Public Safety Act of 1999 (911 Act) took effect with the purpose of improving public safety by encouraging and facilitating the prompt deployment of a nationwide, seamless communications infrastructure fo...

    The Wireless Communications and Public Safety Act of 1999 (911 Act) took effect on October 26, 1999. The purpose of the 911 Act is to improve public safety by encouraging and facilitating the prompt deployment of a nationwide, seamless communications infrastructure for emergency services. One provision of the 911 Act directs the FCC to make 911 the...

    In December 2003, the FCC began collecting data to build a registry of public safety answering points (PSAPs). A primary PSAP is defined as a PSAP to which 911 calls are routed directly from the 911 Control Office, such as, a selective router or 911 tandem. A secondary PSAP is defined as a PSAP to which 911 calls are transferred from a primary PSAP...

    The FCC's wireless Enhanced 911 (E911) rules seek to improve the effectiveness and reliability of wireless 911 services by providing 911 dispatchers with additional information on wireless 911 calls. The FCC's wireless E911 rules apply to all wireless licensees, broadband Personal Communications Service (PCS) licensees, and certain Specialized Mobi...

    In August 2019, the Commission adopted rules to implement Kari’s Law, which requires multi-line telephone systems (MLTS) – such as those used by hotels and campuses – to allow users to dial 911 directly, without having to dial a prefix such as a “9” to reach an outside line. To facilitate building entry by first responders, Kari’s Law also requires...

    The New and Emerging Technologies 911 Improvement Act of 2008 (NET 911 Act) requires the Commission to submit an annual report to Congress on the collection and distribution of 911 and Enhanced 911 fees and charges by the states, the District of Columbia, U.S. territories, and Tribal Nations (states and other reporting entities). As part of its ann...

    The official emergency number in the United States and Canada is 911. Although the first 911 call was placed in Haleyville, Alabama in 1968, it was not until 1999 that the United States Congress directed the FCC to make 911 the universal emergency number in the United States for all telephone services. The 911 network is now a vital part of our nat...

    March 14, 2024 PSHSB Announces Effective Compliance Date of Wireless 911 Calls Order
    September 9, 2022 - Public Notice Annual 911 Reliability Certification Window Opens Now
    September 30, 2021 - Public Notice FCC Proposes Safeguards To Shield 911 Call Centers From Disruptive Robocalls
    August 17, 2021 - Public Notice PSHSB Announces Effective Date of 911 Fee Diversion Rules
  2. When calling 911, it is important to know your location and be able to provide 911 with the correct address and closest cross streets or landmarks. If you would like to contact your local 911 call center to confirm the address that correlates with your phone number is correct, do not dial 911.

  3. Portable interconnected Voice over Internet Protocol (VoIP) services can be used from virtually any internet connection anywhere, which raises challenges for the emergency services community in determining the location from which a 911 call has originated.

  4. In an emergency, dial 9-1-1 on your phone. It's a free call. You can use any kind of phone: push button, rotary, cellular/wireless, cordless, or pay phone. (With some pay phones, you may need coins to get a dial tone; with many wireless phones, Enhanced 9-1-1 does not yet work.)

  5. Jan 31, 2021 · When 911 services go down, your local police, fire, and medical organizations will typically post their direct lines on their websites and social media pages to call if you need emergency services. Until the blackout is over, they’ll take calls directly and dispatch first responders as needed.

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  7. Jan 24, 2023 · In an emergency, dial 911 from your phone immediately. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.

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