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- For domestic flights within China, the maximum weight for each checked bag is 50 kilograms (110 pounds) for first-class passengers, 40 kilograms (88 pounds) for business-class passengers, and 30 kilograms (66 pounds) for economy-class passengers. The maximum dimensions for each bag should not exceed 100cm x 60cm x 40cm (39.3in x 23.6in x 15.7in).
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Shenzhen Airlines Official Website, domestic and international flight reservations, Check in online, 24 hour booking hotline: 0086-755-95361(81795080 for Hongkong,0086-755-88814023 for unavailable areas)
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Discover Shenzhen Airlines Baggage Limits and Restrictions. See what Fees may be charged for extra or oversized items for both carry-on & checked luggage, and More!...
- Article 3 Ticket Change and Refund
- Article 4 Boarding
- Article 5 Refusal and Restriction of Transportation
- Article 7 Overbooking
- Article 8 Delay, Cancellation and Diversion of Flight
- Article 9 Additional Services
- Article 10 Complaint Acceptance Channels
- Article 11 Liability For Damages
- Article 12 Other Provisions
- Article 13 Supplementary Provisions
3.3 Change or Refund due to Health Reasons
If the passenger fails to take the scheduled flight due to injury, illness and other physical reasons after purchaising the ticket or during the journey, and provides the supporting materials approved by Shenzhen Airlines, Shenzhen Airlines can change the unused segment once for the tickets of the passenger and his/her fellow passengers within the validity period of the ticket, and the handling fee shall be exempted. The price difference shall be charged nromally. Or refund the unused segment...
4.1 Acceptance Inspection
You and your baggage shall undergo safety and security inspections. The inspections can be carried out in ways that include but are not limited to the use of equipment, use of manpower, oral inquiry and others prescribed by the local government or security check authorities. The methods of inspection used are determined by the government, the airports or our sole discretion, regardless of whether you are present, agree or are informed. We shall not be liable for any physical injury and damage...
4.2 Check-in Procedures
4.2.1 Before the flight check-in is stopped, passengers shall carry out ticket inspection and baggage check-in procedure with their valid travel documents to obtain paper or electronic boarding pass. The valid identity document presented shall be the same as that provided at the time of ticket purchase. If necessary, Shenzhen Airlines will keep copies of passenger identity document. 4.2.2 Shenzhen Airlines will try its best to meet the passengers' requirements for onboard seats according to t...
4.3 Boarding
4.3.1 The closing times of our boarding gates differ according to airports. Please proceed according to the closing time of the boarding gates at each airport. If you fail to check in before the closing time of the boarding gate, you will not be able to take the flight in question and we will treat the situation as if you missed the flight. 4.3.2 If the boarding gate or boarding time is changed, Shenzhen Airlines and its ground service agent shall inform passengers in time. 4.3.3 In case of n...
5.1 Refusal of Transportation
In the exercise of our discretion, we can refuse to transport you to ensure the safety and order of air transportation if the following situations or similar situations occur or are likely to occur: 5.1.1 The carriage of you is in violation of any applicable laws, regulations, or orders of the country or region to be flown from, through, to or over. 5.1.2 The transportation of passenger may endanger or affect the safety, health, convenience or comfort of the passenger himself/herself or other...
5.3 Refund after Rejection
If you are refused carriage based on Article 5 of these Conditions ofCarriage, we will provide you with voluntary change or voluntary refund pursuant to Article 3.1.2 and 3.2.3 of these Conditions of Carriage.
7.1 Basic Principle
7.1.1 In order to reduce the seat waste caused by the temporary cancellation of travel plans by some passengers and ensure that more passengers can take the ideal flight, Shenzhen Airlines may appropriately overbook some seats. 7.1.2 Shenzhen Airlines will fully consider the route, flight number, time, aircraft model and connecting flights, reasonably control the overbooking proportion, and avoid the occurrence of passengers being refused boarding due to overbooking to the greatest extent. 7....
7.2 Procedure for providing information and soliciting volunteers
In case of overbooking, Shenzhen Airlines will release overbooking information by telephone, SMS, notice or on-site broadcast before the departure, collect passengers who voluntarily give up the trip, and inform relevant compensation and service standards.
7.3 Priority Boarding Rules
In the case of not recruiting enough volunteers, Shenzhen Airlines will follow the principle of public order and good morals, comprehensively consider the needs of special passengers such as the old, young, sick, disabled and pregnant, as well as the subsequent connecting flights, and determine the passengers who have priority to board. For the priority boarding order, please refer to the Compensation Standard for Overbooking and Involuntary Degrading of Shenzhen Airlines Co., Ltd.
8.1 General Provisions
8.1.1 The flight time or aircraft type stated in the flight schedule is not part of the air transportation contract between us and you, and may change between the day of its announcement and the day you actually start your travel. 8.1.2 After you have purchase the ticket, we may change the flight schedule, and we will try our best to notify you of the flight schedule changes using contact information you have left us at the time of ticket purchase，such as your SMS or email. 8.1.3 We will take...
9.1In order to meet the additional needs of passengers, Shenzhen Airlines can provide passengers with paid seat service, prepaid baggage service and other additional services. Please determine whether to buy them according to the needs of passengers. Passengers may have to pay a certain fee, which is not included in the ticket price. 9.2If passenge...
Passengers' opinions, suggestions, problems or ideas are the most valuable wealth of Shenzhen Airlines and will become an important basis for Shenzhen Airlines to improve its services. To this end, Shenzhen Airlines has set up a 24-hour customer opinion acceptance telephone, which is committed to solving customer problems that are not handled in ti...
11.1General provisions
11.1.1 Our liability for damages incurred by you during air transportation is bound by Chinese law, applicable international conventions and these Conditions of Carriage. We are only liable for your actual damage caused by our actual air transportation activities in accordance with these Conditions of Carriage and the limits of liability stipulated by Chinese laws or applicable international conventions. If no Chinese laws or applicable international conventions can be cited, these Conditions...
11.2 Liability for compensation for personal injury
Events that occur on a civil aircraft or during your embarkation on or disembarkation from a civil aircraft: for losses from the personal injury or death, when it comes to domestic air transportation, we will be liable based on the "Civil Aviation Law of the People's Republic of China" and the state’s relevant provisions on the limitations of liability in domestic air transportation; when it comes to international air transportation defined by international conventions, we will be liable base...
11.3 Liability for damage to baggage
11.3.1 Shenzhen Airlines shall not be liable for the loss of baggage caused solely by its natural attributes, inherent defects, quality or defects. The passenger shall ensure that the outer packaging of the passenger's luggage and the packaging of the contents are intact. Shenzhen Airlines shall not be liable for the losses caused to passengers due to poor luggage packaging. 11.3.2 Unless it is caused by the fault of Shenzhen Airlines, its agents and employees, Shenzhen Airlines shall not be...
12.1 The headings under each article hereof are for convenience only and are not used to explain the contents of the article. 12.2 The document is written in Chinese and translated into other languages. In case of any inconsistency between Chinese and other languages, the Chinese version shall prevail. 12.3 The rules for voluntary refunds and volun...
13.1 "Shenzhen Airlines" refers to Shenzhen Airlines Co., Ltd. 13.2 "Passenger" refers to any person other than the flight crew who is carried or will be carried on the civil aircraft according to the ticket. 13.3 "Carrier" refers to a public air transport enterprise that uses civil aircraft to transport passengers and luggage for profit. 13.4 "Tic...
Online check in for Shenzhen Air flights and save time at the airport. Choose your seat, print your boarding pass, and enjoy your journey.
Shenzhen Airlines Baggage. What is Shenzhen Airlines Carry-On Allowance? Passengers in First Class are allowed two carry-on bags while passengers in Business Class and Economy Class are allowed one carry-on bag. The carry-on bag should not be more than 20cm*40cm*55cm and the weight should not exceed 5kg.
Shenzhen Airlines is an airline headquartered in Bao'an, Shenzhen, Guangdong, China. It is based in Shenzhen Bao'an International Airport. [ 2][ 3] It has been a member of Star Alliance since 2012, and is currently one of two Chinese airlines that are members. [ 4]
Starting February 24, 2024, fees for your first and second checked bag will go up by $5 in most markets. See what the cost for your trip will be with our baggage fee calculator. Other fees apply for extra checked bags or any bags that go over these limits.
