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Welcome to the City of Pasadena’s Water Billing Office. The Water Billing Office is responsible for the meter reading, billing, collection, and customer service for approximately 36,000 accounts.
- Bill Payments
There are two ways to make a payment: 1)One-Time Payment –...
- Establish / Discontinue Service
You can request to start water service 24 hours-a-day, 7...
- Water Quality Reports
Water Quality Reports - Water Billing | Pasadena, TX
- Delinquent Bills
Delinquent Bills - Water Billing | Pasadena, TX
- Leaks
While the water customer is ultimately responsible for any...
- Directory
Directions Physical Address: View Map 1202 Southmore...
- Online Services
Online Services - Water Billing | Pasadena, TX
- Paperless Billing (ebill)
Now you can ensure you receive your bill by switching to...
- Bill Payments
There are two ways to make a payment: 1)One-Time Payment – you only need your account number or 2)Register on our Customer Portal – if you register, you can: (1) save payment information; (2) set up auto payments; (3) receive Payment Reminder Email notifications; and (4) manage and pay multiple accounts.
Pay your water and power bill online or at the City Service Center. Learn about the City's vision, mission, values and services.
- Pay Through Your Online Account
- Mail Your Payment
- Pay with Credit Card by Phone
- Pay in Person
- Drop Off Your Payment
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Log into your online accountto enjoy the convenience of secure auto-pay options; plus, see your usage history, request a payment extension, and more. Learn more about logging in for the first time with this instructional video.
Send your bill stub with a check or money order to : City of Pasadena, Municipal Services P.O. Box 7120 Pasadena, CA 91109-7220
To make a payment by phone, call Customer Service at 626.744.4005 and have your PWP account number ready. Visa, MasterCard, American Express or Discover cards are accepted. Payments made with an ATM card must be made in person.
PWP’s payment office is located at the below address. Our cashiers accept ATM card, cash, check, or money order payments. Municipal Services Payment Center / City Hall 100 N. Garfield Ave., Room N106 Pasadena, CA 91109
Check and cashier’s check payments can be dropped off in PWP’s payment box, located at the southeast corner of Union Street and Garfield Avenue. Please do not put cash in the payment box. Payments received after 2 p.m. will be credited the following business day.
Learn how to pay your water and power bill online, by mail, phone, or in person. Find out how to request a payment extension, see your usage history, and more.
Pasadena Water and Power. Quick Links. Bill assistance and services for low-income customers, all Under One Roof. Free home efficiency assessment and upgrades for residential customers.
Now you can ensure you receive your bill by switching to paperless billing (eBill) and have your utility bill emailed directly to your inbox rather than receiving them by mail. The eBill notification will provide a summary of your latest bill including a due date.
PWP has replaced its aging billing system with a new CIS that offers more online services and features. Customers will see a redesigned bill and a new portal with account management, usage data, notifications and more.
