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What is the USPS Mail Recovery Center?
If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.
The Mail Recovery Center (MRC) in Atlanta is the U.S. Postal Service ® ’s official “lost and found” department. Formerly the “Dead Letter Office,” the MRC has had several consolidations that have centralized the operation from four centers into one.
Our objective was to evaluate the effectiveness of U.S. Postal Service Mail Recovery Center (MRC) operations and identify opportunities for improvement. The MRC is the Postal Service’s “lost and found” department, serving a vital customer service role by processing undeliverable and lost items.
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Customer Care Center. Connect with our customer service representatives to help resolve your issue and get back on track. Email: USPS ® Customer Service. Call: 1-800-ASK-USPS ® (1-800-275-8777) Hours of Operation. Monday – Friday 8 AM – 8:30 PM ET. Saturday 8 AM – 6 PM ET.
May 6, 2023 · The Mail Recovery Center, formerly known as the Dead Letter Office, is not where packages immediately go to die or be disposed of, despite the facility’s former name.
Find out how to contact the Mail Recovery Center, the USPS facility that handles undeliverable and lost mail, and search for your missing items.
Apr 20, 2024 · In this comprehensive guide, we‘ll take a detailed look at how the Mail Recovery Center works to salvage and return lost mail against immense odds. We‘ll also explore why mail gets lost in the first place and what you can do as a consumer if your package goes missing.
Effective December 13, 2012, the Postal Operations Manual, is revised to clarify processes and procedures at the Mail Recovery Center. a. Depending on the quantity of mail, either neatly place dead letter mail in trays (half or full) or bundle mail and place it in an envelope or other shipping container. b.
