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Ensures residents are treated fairly, respectfully and with dignity. Refers complaints of abuse, neglect or exploitation. Help resolve residents' problem. Visit the Independent Ombudsman website. Report suspected abuse of an older person or a Person with Disabilities. Call 800-458-9858.
The Texas Board of Criminal Justice, Office of the Independent Ombudsman, is committed to providing the public, elected or appointed state officials, and inmates a confidential avenue for complaint resolution by receiving, reviewing, investigating, and responding to inquiries regarding non-criminal matters within the Texas Department of ...
The Office of the Ombudsman helps resolve complaints regarding health and human services when a program's complaint process cannot or does not resolve the issue. If you have a complaint, we encourage you to first discuss it with the specific person, program or office involved.
The IDD Ombudsman can answer questions and help you resolve a complaint about the Home and Community-based Services program, the Texas Home Living program or local IDD authority services.
Ombudsmen can be volunteers or paid staff of agencies that are independent of any long-term care facility. Services are free, confidential and available statewide. Call 1-800-252-2412 to speak with an LTC ombudsman in your area.
Jan 11, 2024 · The Office of the State Long-Term Care Ombudsman is independent of the Texas Health and Human Services system. This ensures the state ombudsman and all program representatives advocate for resident interests. Ombudsmen work to solve individual problems and to change policy and law to protect residents.
Jan 11, 2024 · Contact the Office of the State LTC Ombudsman by email at ltc.ombudsman@hhs.texas.gov or call 1-800-252-2412. Contact Complaint and Incident Intake (Regulatory) at 1-800-458-9858 or email a complaint to ciicomplaints@hhsc.state.tx.us .
The responsibilities of the Office of the Independent Ombudsman are to: Use person-centered practices to advocate for residents and their families. Investigate complaints and respond to inquiries. Monitor abuse, neglect, and exploitation investigations. Evaluate the SSLC investigation process.
To report suspected cases of abuse, neglect or exploitation at an SSLC or anywhere, contact HHS Complaint & Incident Intake at 1-800-458-9858. Contact the Long-term Care Ombudsman's Office about the quality of care at a nursing home or assisted-living facility at 800-252-2412.
The Office of the Ombudsman provides the following services: Conducts independent reviews of complaints concerning agency policies or practices; Ensures policies and practices are consistent with the goals of the Texas Health and Human Services Commission; Ensures that individuals are treated fairly, respectfully and with dignity
