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About The RIDE. The RIDE paratransit service provides door-to-door, shared-ride public transportation to people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability.
RIDE customers can text 781-980-RIDE (7433) to check the arrival time for their trip, see a list of upcoming trips, check their account balance, or cancel a trip without having to call The RIDE Access Center (TRAC).
Check Your RIDE Account Balance. Official website of the MBTA -- schedules, maps, and fare information for Greater Boston's public transportation system, including subway, commuter rail, bus routes, and boat lines.
Learn about the MBTA's RIDE on-demand travel program, a partnership with ridesharing companies Uber and Lyft.
The RIDE Flex is a flexible, on-demand travel option for eligible RIDE customers. The RIDE is the MBTA’s paratransit service for people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability. The RIDE Flex grew out of a pilot project and doesn’t replace The RIDE.
What to Expect on Your Trip. Starting in early 2023, additional service providers will be available for your trips. New drivers will have the same level of testing and training as all RIDE drivers. They will also provide the same door-to-door service. Learn what to expect on your trip.
Whether you have questions about The RIDE's application process or want to submit a compliment or complaint, our customer service team is ready to handle your inquiry. Below are answers to frequently asked questions about how to contact The RIDE's customer support team.
