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Learn how to exchange your broken remote for a new one at an Xfinity Retail Store or order one online. You can also use the Xfinity TV Remote app as a temporary solution.
Sep 19, 2021 · A user asks how to order a replacement remote for Xfinity cable box and gets various responses from administrators and other users. Learn about the options to pick up in store or ship with a fee, and the Xfinity TV Remote App.
Jun 6, 2020 · You have definitely come to the right place for getting new remotes shipped out to you! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!
Jan 31, 2022 · You can order a replacement remote by using the Xfinity Assistant within our Xfinity My Account application or web portal. All you would need to do it type in "Replacement Remote" to begin the ordering process.
Open the Xfinity My Account app on your Apple or Android mobile device, and then: Tap the TV icon, pick your TV Box, and then pick Setup a remote. Swipe to find the remote control model you need to program, and tap Continue. Pick TV or Audio/Other, and follow the programming instructions.
Learn how to troubleshoot remote control buttons that don't work on Xfinity remotes. This includes checking that you’re using the right remote with the TV Box to which it’s paired.
Oct 1, 2022 · We now have more easy, convenient ways to replace your damaged Xfinity remote, including by picking one up at any nearby Xfinity store, ordering one online via our Xfinity Assistant automatically, or through customer service, and we can help in placing an order to send you a replacement here if that is preferred, no problem at all.
