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Ready to get started? Check the status of your Google Play refund with our easy, automated self-help flow that lets you check the status of your refund.
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- Overview
- For United Kingdom and European Economic Area users
- Request a refund for recent purchases
- Check the status of a refund request
- Request a refund when it's not listed under recent purchases
- Explore refund request options
- Google Play refund policies
- Refund policy
- Refund turnaround times
Google may give refunds for some Google Play purchases, depending on the refund policies described below. You can also contact the developer directly.
If a purchase was accidentally made by a friend or family member using your account, request a refund on the Google Play website.
If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorized charges within 120 days of the transaction.
If your refund request has been approved, see how long your refund will take.
If you are located in the European Economic Area or the United Kingdom and made a purchase on or after March 28, 2018, learn how to get a refund.
• If it’s been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play.
• If you bought movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).
After you request a refund through the Google Play website or the “Request a refund” button above, you can check the status of your request.
If you don't find your purchase on the recent purchases list, you can request a refund from the Google Play website. Use the options below to request a refund.
Option 1: Request a refund on the Google Play website
• If it’s been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play.
• If you bought movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).
1. Go to play.google.com.
2. At the top right, click your Profile picture.
3. Click Payments & subscriptions Budget & order history.
Refund policies are different depending on what you bought. Select a link for more information.
You may get an automatic refund if you uninstall a paid app shortly after first buying it. If you want to reinstall the app, you'll have to buy it again and you may not be eligible for a refund on that purchase.
If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.
Apps, games, & in-app purchases (including subscriptions)
1. Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow these instructions.
2. After 48 hours: Developers have their own policies and legal requirements and may be able to give you a refund. To troubleshoot and find out if you can get a refund, contact the developer.
Important:
• You can only return an app or game for a refund once. If you buy it again you can't get a refund. If a refund is issued, you'll lose access to the item.
• If you buy multiple items in one purchase, you can only refund the entire purchase. You can't refund individual items of that purchase.
Google Play Pass
Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
If your refund takes longer than expected, check your refund status on your Google Pay account. If the status is "Refunded," you'll see a credit on your form of payment. If the status is "Cancelled," the order was never charged and so you won't see a credit on your form of payment.
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Dec 19, 2023 · The easiest way to get a Google Play refund on a recently purchased app or game is to request a refund directly on the Play Store. The process is extremely simple, with no questions asked,...
- Senior Contributor
You can check the status of your refund: E-filed return: within 24 hours after we receive it; Paper return: 4 weeks after you mailed it; You should only call about your: E-filed return: 3 weeks after you filed it; Paper return: 6 weeks after you mailed it; Form 8379, Injured Spouse Allocation: 12 weeks for e-filed and 14 weeks for paper return ...
Mar 13, 2024 · Once you’ve submitted a refund request, you can track its status using the Google Play Refund Status link on its help page. What is the phone number for Google Play customer care?
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- October 2, 1995
May 10, 2024 · The easiest way to get a refund from the Google Play Store is on mobile. According to the Google Play Store refund policy, you can request a refund for apps and in-app purchases within 48 hours...
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Nov 28, 2018 · Assuming you're within the 48-hour window, here is the process you can follow to request a refund from the Google Play Store. To start things off, open a web browser and visit your Google Play account page. This is the same whether you are using a phone or computer.
