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      • Check that the email hasn't gone into your Spam folder by mistake Ask the sender to re-send the email. If that doesn't seem to be the problem, check the following: Was the email addressed properly? The sender might not have your correct email address.
  1. Mar 16, 2022 · BT's spam filter has become unmanageable, randomly assigning valid emails to spam from senders who had previously been deemed acceptable. Regularly checking a folder full of junk for valid emails is tedious.

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  3. Aug 9, 2024 · Not receiving mail - reported as spam. One of my btinternet email addresses has stopped receiving mail (Outlook365 on PC). It has been working for years. I can send mail from this address using Outlook and webmail is absolutely fine - there are many messages.

  4. Dec 4, 2023 · The strange part is the senders sending from the bt domains do not get a bounce back. The mail appears to gets sent without any errors. These emails never arrive in the inbox of the Mac, Windows, iPad clients or directly into the webmail email source server in his cPanel.

  5. Our Spam filters may occasionally put a legitimate email into your spam folder, which may be because other users have marked similar emails as spam. If you seem to be missing emails, or haven't got an email you were expecting, check the Spam folder first.

    • Firstly, What Is Spam?
    • How to Deal with Marketing Emails You Don't Want
    • Is Your Inbox Overloaded with Unwanted emails?
    • What Is Spoofing?

    Like the junk mail that's pushed through your letterbox, spam email is worthless information that you haven't asked to receive. It's become a fact of internet life and is very difficult to completely get rid of. That's why most email services (ours included) now have spam filters to weed out unsolicited messages before they ever arrive in your inbo...

    Unsubscribe- If you know the sender (if it's a utility company or major retailer for example) you can safely use any "unsubscribe" option. These will often be found towards the end of the email. Al...
    Opt out- When you register with a site, or put in your email address, make sure you read the marketing small print to see if you're also agreeing to being sent emails. If you're not interested, loo...
    Use another email address- When signing up for a website that you don't yet trust, why not use one of your additional ten sub-accounts if you've got one spare. This keeps your main email address fr...
    Create a rule or filter to put unwanted marketing emails from companies you know into a specific folder so they are out of the way
    Use the "Spam" button to mark emails from unknown sources as spam. Although we have our own systems to detect and manage spam, we also rely on you to tell us the kind of things you don't want to ge...
    Block unwanted senders and email addresses

    In general, to reduce your chances of getting spam or unwanted marketing emails, you need to be very careful when giving out your email address on websites, in newsgroup posts and when chatting online. This alone won't stop it happening, you can still get spam because spammers will also just guess potentially valid email addresses by taking common ...

  6. You'll generally see this when BT Mail is trying to load data from the servers and may not be getting a response. It doesn't necessarily indicate there's a problem, but sometimes it's to do with local network connectivity. Try the following: check your broadband's connection and speed > restart your computer or device and power cycle your BT Hub >

  7. Use spam filters: Activate your spam filter to stop getting spam emails in your inbox. Never reply: Avoid replying to spam emails or opening any links inside emails as this may encourage spammers. Additionally, steer clear of unsolicited attachments.

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