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Apr 18, 2024 · Air Canada has issued a statement to clarify how it's handling the strike by independent catering workers from Gate Gourmet, who supply meals for flights out of YYZ. Here’s their statement: “One of Air Canada’s catering providers, Gate Gourmet, is experiencing a labour disruption at Toronto Pearson International Airport (YYZ)."
Feb 23, 2023 · Today, United Airlines and Air Canada issued a joint announcement for their summer plans. The two carriers will be offering over 260 daily transborder flights along with two new routes. This news sees the two Star Alliance carriers further increase their already close relationship across the US-Canada border.
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- General Information
- During A Flight Disruption
- Accessibility For Persons with Disabilities
- Minimum Levels of Compensation
- Communication
- Standards of Treatment
- Rebooking and Refund
The regulations require that passengers be informed of their rights in a timely, clear and accessible way. Airlines will have to provide passengers with information in simple, clear and concise language on their terms and conditions of carriage for: 1. Flight delay or cancellation; 2. Denial of boarding; 3. Lost or damaged baggage; and 4. The seati...
Airlines will be required to keep passengers regularly informed if there is a flight disruption (flight and tarmac delays; flight cancellations; and denials of boarding). They will have to tell passengers why their flight has been disrupted as soon as is feasible. This information will have to be provided through: 1. an audible announcement; 2. a v...
Airlines will have to ensure that communication is accessible to persons with disabilities. Where information is provided digitally, the format will have to be compatible with adaptive technologies used by persons with disabilities. If information is provided in paper format, the airline will have to be able to provide it in large print, Braille or...
The airline operating the affected flight will have to issue compensation at the time the passenger is notified that they are denied boarding. The amount of compensation could be supplemented if a passenger's delay at arrival is longer than was expected when payment was issued. If payment cannot be made before the passenger's new departure time, th...
In addition to the communication requirements above, airlines have to provide passengers with information on the applicable standards of treatment and compensation. They also have to tell passengers about their recourse options, including the ability to make a complaint to the Canadian Transportation Agency.
The regulations establish minimum standards of treatment that airlines have to provide to passengers for delays at departure that are within their control, or within their control and required for safety purposes. After a delay at departure of 2 hours, the airline operating the disrupted flight has to provide: 1. food and drink in reasonable quanti...
For all types of flight delays or cancellations, the airline operating the flight has to ensure passengers complete their itinerary (that is, reach their final destination). When a flight is cancelled, or once a delay reaches 3 hours, an airline must also offer alternate travel arrangements in the same class of service and using a reasonable route....
Feb 23, 2024 · Passengers booked with Lynx Air were left scrambling to replace cancelled flights after the ultra-low-cost airline announced Thursday evening that it is ceasing operations after filing for...
Jul 8, 2023 · Air Canada, WestJet launch legal battles to overturn orders to compensate passengers for cancelled flights. When a flight is delayed for more than three hours, the airline has...
Aug 24, 2022 · Latest data. Associated Link. Infographic – Recovery of Air Transportation in Canada. Flight completions. For the week of August 15-21, 2022, 98 percent of flights planned for Canada’s top four airports were completed (i.e., not cancelled), an improvement from 95 percent for the first week of July.
Jul 22, 2022 · MONTREAL, July 22, 2022 / PRNewswire / - Air Canada and United Airlines today announced a joint business agreement for the Canada-U.S. transborder market, building on their long-standing alliance, that will give more flight options and better flight schedules to customers traveling between the two countries.
